Power Preferences - How to Turn Off "Are You Still There" Notification.

[mordinxx]

After watching Ignite TV for a while I get a pop up asking "Are You Still There" and giving the options to stay on or turn off and a link to "Manage Power Preferences".  Is there any way to turn this off?  Power saver option is turned off.

[RogersTony]

Hello, @mordinxx

Thanks so much for posting your concern to the community.

There does not appear to be a setting to turn this particular feature off. After 4 hours of inactivity, the Ignite TV box will revert to the screensaver. You should have the option to increase this to 5 hours in the screensaver settings.

I know this may not be the answer you were hoping to hear. 😞

RogersTony

[brs]

I agree - I would really like to be able to let my tv run without my having to interfere.  We pay for the unlimited internet and I would like to see an option to turn off power saver settings.  I have been asking about this for over a year.

[Kerri151515]

I agree I have the same issue

[Davidaf]

I have the same issue and it is really frustrating there is no configuration to change that.

[ChristopherKCk]

Is this ever going to be fixed? I don't care how many coffees I brewed while doing laundry and microwaving when I wasn't watching the TV...

[RogersCorey]

Greetings @ChristopherKCk!

We currently do not have any updates to share with respect to this particular issue getting fixed.

Regards,

RogersCorey

[jd4pm]

I'm in the fence about Rogers Smartstream I like the layout, but don't like that its always on when I'm not watching TV, unplug it its the only way to turn it off.

[Lemon22]

Thank you for clarifying the options.  You're right, it's not the answer I myself wanted to hear.  I've bumped it to 5 hours, but it needs to run until it is turned off by us.  Is Rogers going to change this option to make it possible to turn the option off altogether?  

[57]

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@Lemon22 wrote:  Is Rogers going to change this option to make it possible to turn the option off altogether?  

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It's highly unlikely. I discussed why in the following thread, which is that the threat of government regulations meant that many new devices now use much less power than before and also turn off after a period of inactivity - also sometimes turning off other devices as well, or lowering their power draw.  It's actually mandatory in the EU, but "voluntary" in North America.

https://communityforums.rogers.com/t5/Ignite-TV/Disable-Screen-Saver-amp-Call-Display/m-p/501005/hig...

There are several posts discussing the topic in that thread.