@Peete22 wrote:
The problem is in their network, still having the same issue on CMT channel 38 and a couple other channels. They are either unaware of the issue, can't find the source or don't know how to fix it. They are going to blame your equipment, replace it and connection to your house, replace your line and in the end it won't fix anything. You either learn to live with it or switch services if you have the option. Where I live my only other option is bell.expressvu using technology from the 1990s lol.
For what it's worth, I see the same (very) intermittent problem on CMT, when watching TV at my house and at my parent's house -- the video will basically stop for a second or so, then resume. It's not due to a "neighbourhood" or a home network problem. e.g. I recorded an episode of Everybody Loves Raymond, and the glitch reproduces in the same spot, when watched on different set-top boxes. This confirms that the problem lies either with the source feed or with the equipment in the backend that processes the feed and streams it.
It's quite likely that the glitches on CMT are an Ignite TV-only issue. I can also confirm seeing glitches/freezes on the Hollywood Suite channels as well but I think this went away sometime back in July.
Here's the link to my post on the HS70 channel issues. If you have the restart or OD option on CMT, that may resolve your problems. I do not have that channel:
@57 wrote:
Here's the link to my post on the HS70 channel issues. If you have the restart or OD option on CMT, that may resolve your problems. I do not have that channel:
I'll expand on that in a different way: If you happen to see an audio/video glitch or drop-out and the program is Restart-able, then go to a different set-top box in your home, Restart the program, fast-forward to where the glitch occurred and see if it replicates in the exact same place. If it does, then it's a problem with the source feed or some other problem that happened at the time of encoding. Bonus points if you recorded the program as well and the same glitch also replicates in the same place on playback.
If the A/V glitch or drop-out occurred due to severe packet loss or some other network problem, it won't replicate if you Restart, or at least not in the same place that you originally saw the glitch.
@TLP71 Up until very recently, any screen freezes and audio dropouts were with Ignite TV were momentary, and were basically caused by network problems -- either extreme latency or packet loss in your neighbourhood or due to some other problem in the back-end, and occasionally due to a faulty Wi-Fi module in the set-top box. Assuming that the stream itself does not drop, if you rewind 10 seconds, you will see that same drop again in the same spot on replay.
However, over the past few weeks, many of us have seen a new, different problem: the HDMI connection on the set-top box drops and we get audio and video going out for about 5 seconds before coming back on its own. However, this is due to a set-top box problem, not something that is network-related. When this happens, you will probably see on-screen information displayed by your TV, as if you had just plugged in the HDMI cable the input came live.
Good morning @lewoox,
I am sorry to hear that you're having so many problems with the service that you're considering cancellation. I understand that missing the Olympics would be frustrating. I'd like to help.
Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
Regards,
RogersCorey
Hello, @jimdwyer1.
It's disappointing that the screen freezing and audio dropouts persist even after replacing STBs and modem. We can run a few tests to determine the issue's root cause. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog.
Regards,
RogersMoin
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