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Insigna TV will not pair with Ignite Remotes

Woodsie1
I'm Here A Lot

I just purchased an Insignia 43" 1080p HD LED TV (NS-43D420NA20) from Bestbuy and the remote will not pair to it. I tried all 3 remotes I have. It seems the Ignite box/remote firmware will require an update to support it. Can Rogers support please pass this along to developers to test and support this TV? The TV pairs perfectly with my 4 Firesticks, so it's not the TV.

Thank you

 

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Re: Insigna TV will not pair with Ignite Remotes

Woodsie1
I'm Here A Lot
This is great, your advice worked. I found the code and worked great. Thank you very much.

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Re: Insigna TV will not pair with Ignite Remotes

57
Resident Expert
Resident Expert

Did you go to the URC support page/Setup and use the Codefinder to programme in the code?

 

https://www.urcsupport.com/urc_product/rogers-xr15/?product-provider=365

 

I found about 20 different codes for Insignia if I told it I didn't know the model number.

 

I believe it's also possible to setup TV and audio via a menu on the IgniteTV box, but I'm not on Ignite so I can't give you instructions for that way of doing things, although the instructions may be found in the following links.

 

https://www.rogers.com/customer/search?searchTerm=Ignite%20TV%20remote

 

https://www.rogers.com/customer/support/article/pairing-the-voice-remote

 

I'm assuming you have the XR15. If not select the XR11 on the URC website.



Re: Insigna TV will not pair with Ignite Remotes

Biollw
I'm an Advisor

I have a 5yo 32 inch led insignia tv and pair perfectly with ignite tv.

 

Re: Insigna TV will not pair with Ignite Remotes

Woodsie1
I'm Here A Lot
This is great, your advice worked. I found the code and worked great. Thank you very much.
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