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Ignite TV Guide Clock a Little Off

Vunanne
I'm Here A Lot

Time on the Ignite TV Guide is Slow

 

I noticed the time on the guide is at least 1 minute slow causing my recordings to start early and then cut off the endings! Extremely annoying! I now have to set my recording to extend by 3 minutes. However, I shouldn’t have to do this. I think Rogers needs to synch up the time on the guide or at least suggest if this is something only I am experiencing.

 

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10 REPLIES 10

Re: Ignite TV Guide Clock a Little Off

@RogersCorey  Something weird is definitely going on.  This morning, I checked all three of my set-top boxes: the first was ~5 seconds behind real-time, the second was more than one minute behind and the third was ~45 seconds behind.

 

I power-cycled ALL of them.  You would think that their clocks would now be in sync.  In the same order, the first was close to real-time, the second was ~45 seconds behind and the third was close to real-time.

 

I checked again 15 minutes later: the first was still close to real-time, the second was ~30 seconds behind and the third was ~45 seconds behind.

 

It looks like the STBs' clocks are getting set to real-time on boot, then getting their clocks reset to a different time when they receive updates from the back-end.

 

I can't explain the > 1 minute lag unless we are also getting clock drift due to OS/device driver issues on the STB that are causing timer ticks to get missed.  This is also the sort of thing that could cause the STB to be slow to respond to button presses, or even for video streams to freeze in some cases.  (Edit: It's also possible that we could be getting some clock drift as a result of efforts to fix video stream freezing.  I'm just guessing.  Without seeing/knowing what is actually going on in the code, it's impossible to tell.)



Re: Ignite TV Guide Clock a Little Off

-G-
Resident Expert
Resident Expert

FYI: I currently have Xi6-T set-top boxes.  The Xi6-A might exhibit different behaviours.



Re: Ignite TV Guide Clock a Little Off

mascf1
I Plan to Stick Around

The time displayed on the TV from the Xi6-T box is always 30 seconds behind the network time.  All other connected devices are accurate to the second with the network time.  Is there a way to sync the time on the TV box?  

Re: Ignite TV Guide Clock a Little Off

-G-
Resident Expert
Resident Expert

@mascf1 wrote:

The time displayed on the TV from the Xi6-T box is always 30 seconds behind the network time.  All other connected devices are accurate to the second with the network time.  Is there a way to sync the time on the TV box?  


I know this may seem strange but the time on the Ignite set-top boxes needs to be slow.

 

The main reason for this is that with IPTV, the source signal needs to be encoded for transmission on an IP network (and this process takes time) and be given some buffer depth for streaming, so any channel that displays a live clock will be off by approximately 25 seconds + any delay that the broadcaster also adds at the source.  As a result, shows will also appear to start late so the time on the set-top box needs to be adjusted (and made artificially slow) so that the program grid in the Guide will be in sync with the show that you see on-screen.



Re: Ignite TV Guide Clock a Little Off

mascf1
I Plan to Stick Around
That really doesn’t make any sense when the Ignite TV app running on other devices or the Ignite TV Web portal on Windows all have have no issue using accurate network time.
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