Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

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Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

I have upgraded my internet service and a new Modem (Ignite WiFi Gateway) was installed.

Over the past month, I have installed some devices on my Wi-Fi network using the Echo Plus. With some of the plugs, I encountered an issue with the compatibility of the device and the Modem having to do with the dual networks (2.4GHz and 5GHz). I went to 10.0.0.1 to find out the names

It appears that the two Networks have in part the same name. However, anything after that is beyond my understanding of this system.

My understanding was that the appropriate network would be assigned to a new device automatically. With some research, I was able to find a go around and install some of the devices.

I am now trying to connect a Wi-Fi Cloud Camera 360Eye(S) but once again, I am getting the error message that the device is not compatible with the 5GHz network.

While searching for a solution, I found out that the possible cause of this would have to do with having both networks with the same name. I would appreciate any help in how to go about changing the names of the two network and whether or not that would affect the already installed devices using the 2.4 GHz.

Thanks in advance for any assistance you may provide.

 

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Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

Hello, @ramjetejmar

 

Welcome to the Rogers Community Forums! 😃

 

Band steering is a great feature that helps simplify Wi-Fi setups for a lot of users but it does tend to cause issues with devices that are only compatible with 2.4 GHz Wi-Fi.

 

One way you can get around this would be to log in to modem like you have and temporarily change the name of the 5G network. Once changed attempt to connect your devices to the 2.4G network. Once they have successfully connected and are working you can change the network name of the 5G network back to what it was before. Your 2.4G only devices should remain connected even after the 5G network name is restored.

 

Let us know if this solution works for you!

 

RogersTony

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Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

Hello Rogers' Tony,

I am sad to report that the name change didn't work. I also Reset the Modem after making the name change.

I will try a few more variations when I have more time. I will also have to check the device itself to make sure it is in good condition although I'm not sure how to go about that . . . yet.

Thanks for your reply and suggestion. I appreciate it.

 

Roger

 

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Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

Could this be due to the "Prefer Private Connection" option being enabled in WiFi settings on the XB6?

 

I'm truly asking this as a question because I can't find any information as to what this option really does.  If it's the equivalent of what's typically called "AP Isolation" then having this option enabled would block network connectivity between any devices that are connected to the XB6 via WiFi.



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Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

"Prefer Private Connection" option is actually in "Connected Devices > Devices"

 

WARNING:  I still have no idea what this does.  I tried unchecking the option on my XB6 this morning and was then unable to log into the modem again.  I ended up doing a Factory Reset.



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Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

Good morning @ramjetejmar!

 

Have you had any luck getting your 2.4G devices to connect? I was thinking this could be a simple range or interference issue. The 2.4G band can be quite congested or susceptible to interference. Have you attempted connecting while standing close to the modem?

 

That's a good question @-G-! I'll have to confirm but I'm certain that setting is for traffic management should you be running a public hotspot off your modem. 

 

Regards,

RogersCorey

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Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices


@RogersCorey wrote:

Good morning @ramjetejmar!

 

Have you had any luck getting your 2.4G devices to connect? I was thinking this could be a simple range or interference issue. The 2.4G band can be quite congested or susceptible to interference. Have you attempted connecting while standing close to the modem?

 

That's a good question @-G-! I'll have to confirm but I'm certain that setting is for traffic management should you be running a public hotspot off your modem. 

 

Regards,

RogersCorey


IoT devices can be finicky at times.  With mesh networks, lots of users report issues when IoT devices are connected to different nodes on a mesh than the hub/controller or mobile device that is needed for initial configuration.  Same is true for dual-band Wi-Fi.  AP Isolation can also break stuff.

 

Re: public hotspot: having additional Wi-Fi services enabled on the XB6 with NO WAY for me to turn them off, or having little control over the the XB6's Wi-Fi and firewall are a huge annoyance (and actual pain points) for me.  That's why I enable "bridge mode" on the XB6 and use my own router and Wi-Fi infrastructure.  Given the choice, I'd much rather be using a TC4400 modem.



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Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

Hey all, 

 

I was wondering if there is a way to connect devices to the 2.4GHz network of my Rogers Ignite internet, given that I have pods? I was told the pods have to use bandsteering so this is probably not possible. Is there a work-around to connect my devices, which must utilize the 2.4ghz?

 

Many thanks, 

Jason

 

 

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Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

Hello, @User2104872.

 

Welcome to Rogers Community Forums! 😃

 

Thank you for your participation in the Community. When you try connecting the 2.4 GHz only devices, what happens? Any errors?

You can try disabling the 5 GHz network temporarily and connect your 2.4 GHz devices. Once the devices are connected, please enable back the 5 GHz network. You can disable the network by navigating to Gateway>Connection>Wi-Fi>Edit 5 GHz menu. 

 

Keep us posted!

 

Cheers,
RogersMoin

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Re: Band Steering on XB6 Modem Causing Issues for 2.4 GHz Devices

XB6 - Band steering issue

 

Hello,

First of all, I apologize that I write a long story here. It's been such a headache dealing with troubleshooting.

I am new to Rogers. I moved into a home so I signed up Ignite bundles. Since the installation of the ignite TV and internet 500u a month ago, I only received 1-2Mbps wifi speed all on my devices that have 5Ghz capability. I also have devices that only have 2.4Ghz as well.

I have communicated to several agents on the phone and live chat so far. A technician hooked up a new cable, because the 1st technician who installed the Ignite re-used a cable that was left by a previous home owner and that was a problem. Wifi speed improved to 20-30Mbps. This tech told me that this was all what he could do and he wouldn't be able to improve the speed more than that, so he suggested me to downgrade the Internet plan from 500u to 150u.
It didn't make any sense to me. He left with this. So I called or talked to an agent via live chat to downgrade internet plan. Then this agent said that the address for my TV is different from my Internet on my account, so they cannot change plan. The agent has been checking on update on the ticket to solve this problem, but it still hasn't resolved and it's been a few weeks!! It's getting ridiculous.

Anyways, I contacted Rogers customer service again to have them troubleshoot my Wifi issue or send a tech to my place.
Online agent said that the band steering in the modem XB6 was not working properly since my Samsung Note 10+ and Tab S6 were not seeing 5Ghz in the Wifi list. So they sent me a tech to replace the gateway.
Then this tech said that the modem has both 2.4Ghz and 5Ghz all together so he wasn't sure why he had to replace the gateway. He didn't replace it. He checked the Wifi speed. His phone received 300Mbps, but my phone and tablet still got 20-40Mbps (fluctuating).
He said that there was something wrong with the speed. He said he would send a maintenance guy to check outside, and told me to call him in a few days to if the speed is still slow.
So, nothing improved. I tried to get a hold of this tech and I cannot get a hold of him.

I contacted an agent on live chat yesterday.
This agent was very thorough. He even explained to me a lot how wifi and radio works.
As any of my devices could find 5Ghz on wifi list, He made some changes on the modem and he went over with me resetting it.
I think he disabled the Band steering and separated 2.4Ghz and 5Ghz bands.
Finally my phone and tablet can connect to 5Ghz, and their WiFi speed is at 500Mbps, which is equibalant t my internet plan, finally. With 2.4Ghz, speed remains around 30-80Mbps.
I tested my laptop with 5Ghz. Wifi speed was around 140Mbps.

I'm pretty happy that I finally got the good speed. Although my question is...

Why the modem's band steering is not working with my most recent devices ??

is it ideal to keep the band steering disabled ?

Thank you,