Personal opinion, download the wifi hub app, log into the modem and take both wifi channels out of Auto mode. I suspect that there might not be any good 2.4 Ghz channel to select if you're in a typical neighbourhood with multiple 2.4 Ghz modems and routers in operation. Have a look at the Winfi data to see if there is any obvious choice. If not, select one of channels 1, 6 or 11 and park the modem on that channel. I'd also change the 2.4 Ghz Mode:802.11 g/n to 802.11 n only. If you don't have any old devices that need g mode, change the mode to "n" only. For the 5 Ghz channel, select a channel in the upper 149 to 161 channel range and park the modem there to take advantage of the higher power output in that channel range. Check the Winfi data just to see who else might be running in that channel range.
Ok, if you're seeing VPN drops over a wired connection that to me indicates a cable signal level issue. Does your external cable run underground to a nearby pedestal or overhead to the nearest utility pole?
Hi. Sorry for getting disengaged from this discussion.
I don't think that this is a "signal-related" issue but rather an issue with the XB6 itself when it comes to passing VPN traffic. If you search the Internet for "XB6 VPN connection drop" , you'll see MANY results... with users reporting similar issues on both Arris and Technicolor models. Some people have tried connecting their computers directly to the XB6 via wired Ethernet and then enabled Bridge Mode... (make sure you have a software firewall enabled on your PC before you do this) ... and their VPN sessions stayed up just fine.
There are many VPN solutions out there, so your results may vary depending on the underlying encapsulation/transport method that your VPN client uses. The XB6 has no explicit settings for VPN pass-through. That also means that things might work with one VPN session active but problems ensue when multiple concurrent sessions are active.
If the Bridge Mode test works then the only viable workaround at the moment is to use your own router that DOES support VPN pass-through... but then this puts you into "not officially supported by Rogers" territory with respect to Ignite TV.
@CMCRAWFORD Thanks for the update. I hope that things will start working better for you now with the new modem. Just out of curiosity, what modem do you currently have now, Arris or Technicolor? Also, if you go to Gateway > Hardware > LAN , what are the first three pairs of hex digits (the OUI portion) of your MAC address? (That might provide some insight into the manufacturing production run.) Thanks!
Its interesting that now that you're running the Technicolor modem, your VPNs appear to work as they should. Don't know if that was a matter of some issue with the Arris modem, as in it was unserviceable, or, if that was an indication of continued VPN problems with Intel's Puma modems.
Keep checking your wifi environment with Winfi Lite so that you know what the modem is doing, channel wise, and what the neighbours modems / routers are doing as well.
@Datalink wrote:
Its interesting that now that you're running the Technicolor modem, your VPNs appear to work as they should. Don't know if that was a matter of some issue with the Arris modem, as in it was unserviceable, or, if that was an indication of continued VPN problems with Intel's Puma modems.
There are two aspects to the Puma-based modem implementations. Underlying performance issues with the chipset itself that manifest under certain circumstances, which Intel has not been able to fix to many gamer's satisfaction but which are non-issues for most people. On top of that hardware (and low-level hardware-specific microcode and device driver code) is the operating system, network stack and other software components that are used to implement the Gateway functionality and the software components to manage and configure it. Arris and Hitron gateways will sometimes experience similar performance issues because they both use Puma chipsets. VPN-related issues can vary from one vendor's device to another depending on the specifics of that vendor's implementation.
The Arris and Technicolor XB6 gateways have an almost identical UI but their hardware and the software stacks are completely different, and they may (and do) behave somewhat differently in various ways.
I've had both Arris and Technicolor modems and they each have their advantages and disadvantages, and their own unique quirks. If the Arris is working well, there's no need to get it replaced.
I also did some informal testing with wireless. With the XB6 in my basement, I took some measurements throughout by house and connected all of my Xi6 set-top boxes wirelessly, with the XB6's 5GHz channel set to the lower range, DFS and higher channels. The Technicolor performed slightly better on channels that operate at higher power levels but not nearly as much as I would have expected based on the testing/certification documents.
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