Got Ignite TV 5 days ago, and am having problems having the box change resolution to 4k/60 when going thru new Denon avr-x2600h receiver. It has no problem when connected directly to the Sony Z9F TV. Specs on receiver shows support for it, but when I try to invoke it, the box loses video (although can hear the audio) and I have to revert back to 4k/30. Tech support was here to try and resolve, and he swapped Xi6 box, but it did the same thing. HDMI cable works fine when connected directly to TV, so not the cable. On AVR, HDMI Control is turned off, and have tried changing a number of HDMI and Output settings to no avail. Anybody have any suggestions ??
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Hmmmm ... good question. Have not checked it, but I bought all new cables a little less than a year ago. Note that my Shield goes thru the AVR as well, and I have no problems getting Netflix in 4k/HDR, so I am thinking the cable is probably ok. Will swap it out anyways just to see what happens ...
Not sure what "box" you are referring to, and will assume the Xi6, which doesn't show an "auto" selection. Displays 720p thru to 4k/60. If you are referring to the AVR, I have upscaling turned off. Will need to go back into the menu to see if there is an "auto" selection.
Anyways, despite being able to get Netflix 4k/HDR with old cable (maybe not 4k/60 ??) I swapped the HDMI cable from AVR to TV with a "premium" cable that Rogers had provided. Lo and behold, I am now able to get 4k/60 thru the AVR. Much appreciated for the help. Feel kinda silly now ... 🙂
Also doesn't say much for Roger's tech support guy who came out to try and fix the problem !!!
Which resolution you should set your cable or satellite box to depends on a few factors.