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RogersYasmine
@Elochai wrote:
0. What even more ridiculous is the solutions you propose to Rogers customers when Rogers fails to provide respectful service that is common place these days such as blocking calls as part of the regular service.
1. A customer shouldn’t have to pay extra to Rogers to block a number or buy a phone that supports this feature. This feature should be a common service these days.
2. Telling me to turn my phone off (really your telling me not to use my phone service I pay you guys for) to accommodate this form of harassment is just plain silly on so many levels. I do have family members who may have to get ahold of me for some reason.
3. It will work itself out ... what a joke. I hope if I ever need a tech support person for something I don’t get you. I can only imagine that call.
Me: Yes my internet is down
You: it’ll resolve itself in time, have a good day.
4. You want to be helpful, bring up the concern to your management, offer to add the service to the account for free out of respect for a long term customer.
These are the steps customer service should be doing. Taking actions keep customers happy
0. The solutions I provided have been helpful to others. I'm sorry they were not helpful for you and your particular situation. These were meant as "workarounds" until/if you get free call blocking...
1. I didn't realize that this option is free with other service providers. Is it? Do you have examples of major service providers that have this service for free?
2. If your provider doesn't offer this service for free, I was making a suggestion, that included a call blocker that also had a white list option for calls from your family when the blocker is in "night mode".
3. I was indicating that it was likely that the situation might resolve itself earlier than you getting free call blocking. If you would like to pursue free call blocking, you may contact the community helps people on this forum via PM. Here's a link on how to do that.
Or click on @CommunityHelps and send them a PM (assuming you're logged into the forum)
4. As indicated in my posts, I am not a Rogers employee. If you wish to pursue free call blocking, please see point 3 above. Another option is to use the "Share a Concern" link below:
@Elochai wrote:
An example, I have a cell phone...
Cell phone service is different. The blocking is probably done by the phone itself like it could be for Rogers Home Phone (or Rogers Cell service) if you had a phone that does call blocking. Also, certain services like call display, necessary for call blocking, are being paid by you as part of your (expensive) cell phone package.
VOIP phones are different again and typically require a fair bit of customer involvement to get/maintain service. I hope that your nuisance calls stop, or that you find a resolution to block them.
@4Given216 wrote:
I was told that I already have Home and Away Block Callers
You may indeed have this as part of your Rogers Home Phone package, but I found the Online Manager blocking functionality very difficult (impossible) to use. As well, IIRC, there are only about 30 slots available for blocking which is not nearly enough. As discussed earlier in this thread, call blocking is useless these days because telemarketers are always changing their numbers, so the call block number is of (almost) no use as soon as you enter it into your phone/blocking list.
https://communityforums.rogers.com/t5/Home-Phone/blocking-calls/m-p/355067#M1846
https://communityforums.rogers.com/t5/Home-Phone/blocking-calls/m-p/383007#M2018
https://communityforums.rogers.com/t5/Home-Phone/blocking-calls/m-p/404629#M2160
https://communityforums.rogers.com/t5/Home-Phone/blocking-calls/m-p/409718#M2184
@jjjjy7 : Please look at the links in post 93, the one above yours. You will find the following:
1. The Online Manager doesn't seem to function very well for anyone.
2. Blocking calls can be accomplished using the call blocker within many cordless phones, or a separate call blocking device.
3. Unfortunately, most telemarketers don't use the same number twice, they dial at random and generate new (spoofed) numbers with each series of calls, so that you can enter the number into a call blocker, but most times it's totally ineffective because that number isn't used again.
4. I find the only useful thing is to use a "distinctive ring" for calls that I want to answer (ones that are in my phone's directory or "white list"). I ignore all other calls.
5. If I notice that a telemarketer has called several times using the same number, then I do enter that number into my phone's call block and it only rings once.
I have noticed a huge increase in nuisance calls in the past week or so, but sometimes it comes in spurts and then goes away - perhaps because they are "caught" and stopped somehow, or moved on.
@rayray519 : It looks as though your post may have been moved to this existing thread. Please read post 95, the one above yours. You will see that Telemarketers are always rotating phone numbers and spoofing them, so call blocking is usually useless.
Service providers will however have to introduce technology called STIR/SHAKEN this year to combat spoofed calls, etc. See the following thread on that topic:
The deadline for the service providers is currently set at June 30, 2021. Let's hope it gets implemented by then. In the meantime, perhaps my other suggestions in post 95 will help.
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