Captcha Issues

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I'm a Trusted Contributor
Posts: 515

Captcha Issues

I know you guys try your best but I became very frustrated after I recently tried to provide you with feedback, but I could not post it because of the image below.  I tried different O 0  I 1 combinations but it was all for nought.  I was not over 500 characters either!

 

I was trying to indicate that the instructions for the App Password were written for a tech geek, not my 70 year old grandmother. I suggested you provide a video! All your surveys and requests for improvement seem to go nowhere.  I do not think I am alone in my frustration with Rogers support.

 

Rogers feedback image.png

 

 

***Edited Labels***

I'm a Trusted Contributor
Posts: 766

Re: Captcha Issues

I think you are preaching to the  choir  here .  Smiley Wink

 

I think that posting here is likely a far better  spot to give feedback anyway .  It put's it in a public format  so at least others know that it is an issue and that  Rogers  has been thus informed  ...at least others can then use that to base their decisions on .   Whether  it will affect them and if they want to add it to their score sheet  to use when it comes time to  decide if they  are going to remain or become a customer. 

The Red flag deals board seems to be a good place for feed back as well ....I have no idea if Rogers monitors it but I have found answers there that they either couldn't or wouldn't provide here .  Smiley Happy

 

edited to add: maybe  you need a couple spaces in that captcha  too ... Smiley LOL

 

 

I'm a Trusted Contributor
Posts: 515

Re: Captcha Issues


@barndoor wrote:

I think you are preaching to the  choir  here .  Smiley Wink

[snip]

edited to add: maybe  you need a couple spaces in that captcha  too ... Smiley LOL

 


Thanks for the smiles but it is extremely frustrating when these things happen.  No one seems to care. 

I'm a Senior Advisor
Posts: 2,144

Re: Captcha Issues

And they don't even give an auditory version of the captcha?  

 

If they don't file a complaint with CRTC directly and contact the office responsible for OADA - they have a direct line for complaints.

 

This is required by law in Ontario, no discussion permitted.

 

Bruce

I Plan to Stick Around
Posts: 11

Re: Captcha Issues

refresh the page get new capcha. O that might be charactor o or zero. like this

I Plan to Stick Around
Posts: 21

Re: Captcha Issues

I had a problem with the check off the squares it would keep comming back with another one I shut it down after the fifth one appeared then I signed in again and got it with the first one.  I'm eighty I don't need this frustration!

Resident Expert
Resident Expert
Posts: 2,733

Re: Captcha Issues

@Marg1 : I've also had to occasionally go to a second or third Captcha.  The pictures are not often clear enough to see the car or storefront or bridge, or whatever very clearly.  I haven't ever been forced to go to a fifth one, but I have had to go to three on occasion. Luckily they don't come up too often any more.  For  a while I was getting them almost every time I tried to sign in.  Frustrating indeed.



Resident Expert
Resident Expert
Posts: 2,733

Re: Captcha Issues

I have the following comments regarding Captcha recently.  

 

1. Although I went for several weeks without having to use Captcha, this past week, it has returned with a vengeance, almost every time I need to login here.

 

2. The pictures in the Captcha are such poor quality (small, blurry) that it's sometimes quite difficult to detect the small picture with a bicycle or bus or crosswalk, especially as the eyes are getting weaker with age.

 

3. Today I had to go through about 7 Captchas to finally get in. I believe the Captchas have changed and they are not static, but changing, so even though I may have checked off a "bus" in the top right, a new small picture replaces it, and if there's a bus, I need to click the identical area again.  This may be new and it's a pain.

 

4. I find this sort of time-consuming "so-called security" in a forum to be objectionable.  We're not doing million dollar transactions here.  Smiley Mad



I'm a Trusted Contributor
Posts: 515

Re: Captcha Issues


@57 wrote:

 

4. I find this sort of time-consuming "so-called security" in a forum to be objectionable.  We're not doing million dollar transactions here.  Smiley Mad


@57  I clicked on "Remember me" and I seem to be able to log in with a specific browser without getting the Captcha pictures of cars, buses or storefronts each time.   

When I use a different browser, then the Captcha's show up and your points are absolutely valid.

 

  

Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Re: Captcha Issues

@57 @User14

 

Similar issues encountered on my end as well. I have noticed however, that if you click the pictures "too quickly", it will prompt another captcha. It's been working fine for me as of late when I click them at a "normal" speed?  See if this works?

 

This ongoing issue has also been escalated on our end and plans are in motion to alleviate it. Hopefully we will have something to update in the near future.

 

RogersRoland