The service is very very bad

[ІВ]

An additional payment appeared on my account, I wanted to find out about it and called support, after selecting the option to connect to a specialist, the phone conversation ended, as well as with the chat on the website. When I select another menu in the chat, the employees connect me to another department, and the chat ends. When I informed the operator about this, she simply disconnected the chat. Maybe it's time to improve your service a bit? If you don't plan to, let me know and I'll change my operator, because I've never seen such a terrible service!

[LordDrakkon]

Are you sure it's the service and not related to your device? What device are you using? What troubleshooting methods have you tried? Are you in a rural or urban area? Is this issue localized to one area or everywhere you use it?

[ІВ]

the branch worker said that this device is free, but they charge me for this device

[RogersYasmine]

Greetings @ІВ ,

Thanks for sharing your recent experience. I'm sorry to hear that you got disconnected when attempting to get support for your billing concern. That is very odd indeed. 😞

If possible, please send us a private message @CommunityHelps so we can point you in the right direction to get the help you need. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine