Lack of transparency again

[jlcullum]

I don’t know why I stay with Rogers. I feel tricked any time I get a new phone. This time around I ordered my phone online and had no plans to alter anything. I just needed to pick up my phone in person and give up my old phone. Well immediately I was told they could reduce the cost of my plan but no mention of a $75 charge to do this. So, I agreed not knowing I was about to be gouged as a loyal customer. In addition to that the phone wouldn’t transfer at the store to the new phone and they kept taking my phones in the back which seemed weird. They said things transfer faster back there but it seemed incredibly sketchy. After 2 hours. And the transfer not working I had to take both phones home to transfer info and I told them I could not come back until after the weekend. They told me I would have the credit on my account for the return. Not only did I not get a credit after returning but I have an extra charge on my bill suggesting I did not bring my phone back. I am so disgusted with the way customers are treated and complete dishonesty and lack of transparency. I don’t know if this is a store issue (hadn’t come to this location before) or just an example of the escalating sliminess off Rogers.

[RogersMaude]

Good morning @jlcullum,

We thank you for taking the time to bring this up to our attention, by posting to the Rogers Community. 

We'd like the opportunity to investigate what happened. As we'll need to discuss privately to access your account, please send us a private message to @CommunityHelps, when you have a chance.

To learn more on how our messaging system works, click here. 

Thanks!

RogersMaude