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Finding a running total for my bill

TimJf
I've been here awhile

I am unable to access a running total for my monthly bill. Charges are only available when the bill is issues. Specific concern. On my bill I was charged roaming for days when I did not ask for it or authorize it. Any ideas?

2 REPLIES 2

Re: Finding a running total for my bill

57
Resident Expert
Resident Expert

@TimJf : Roam Like Home is automatically included in any post-paid mobile service. It is up to you to remove it if you don't want it.  Here are two links regarding how to minimize or eliminate RLH charges:

 

https://communityforums.rogers.com/t5/Account-Support/Roaming-like-home/m-p/518044/highlight/true#M3...

 

https://communityforums.rogers.com/t5/Network-Coverage/Understanding-How-Roaming-Works/m-p/531963#M4...  Read at least posts 1 & 2.

 

Edit - I don't believe there is a running total for people on post paid Rogers cellular - you have to wait for your bill/statement.  I have it with pre-paid Chatr. 

 

Most phones do keep a running record of calls, texts, cellular data use, so you can see if you used any of that when you're out of the country...  

Re: Finding a running total for my bill

TimJf
I've been here awhile

I can see usage on my bill. No problem there. What I cannot see if the ongoing charges to my account. My account is post payed. So if one can see these charges on a prepaid account why can I not see them on a post paid account?

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