iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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11-29-2018
10:51 PM
- last edited on
11-29-2018
10:56 PM
by
RogersMaude
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Apple
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Connection Issue
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iPhone
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Network Issue
Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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11-29-2018 11:52 PM - edited 11-29-2018 11:52 PM
Good evening @rakesh2,
Welcome to the Rogers Community Forums! Thank you for your post.
Being unable to make outgoing phone calls can certainly be a major inconvenience!
Along with changing SIM card, I'm assuming you've tried rebooting the phone and resetting your Network settings. If not, it would be the first thing to do.
We can definitely help in troubleshooting the issue and hopefully find solution.
To do so, we'll need more information from you:
- Are you using Wi-Fi Calling or a 3rd party app to make these calls?
- How long has this been happening for and does it always happen when you're physically at the same place?
- Are you able to successfully receive phone calls and send out text messages?
- You mentioned being able to use the internet, is it while connected to Rogers mobile network or Wi-Fi?
Looking forward to your reply!
RogersMaude

Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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11-30-2018 10:13 AM
Before when i called Rogers customers care and set up wifi call because of poor reception. Is happening in week 3 to 4 days and its not on same place.Even getting problems different places.
I am not receiving phone call call automatically failed.
If someone sending message i will get after two hour.
I am able to use internet while using Rogers mobile networks.
Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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11-30-2018 10:29 AM
Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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11-30-2018 04:08 PM
Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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12-01-2018 10:00 AM
Hello @rakesh2,
We appreciate you getting back to us with more information, thank you!
What we would like to do is get access to your account services so we can have a closer look and also try refreshing the signals to yours and your wife's device from our end.
If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.
We hope to hear back from you soon!
RogersLaura

Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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12-01-2018 10:26 AM
But still getting same issues.
If you guys not fixing the problem then please let me know. So i will complain.
Where should I complain for poor reception or call failed.
If you guys not resolve our problem then might be i have to cancle my plan with rogers.
Thanks
Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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12-01-2018 06:06 PM
Getting call failed issues again.
Before i use Telus or bell network i do not have any problem.
But once i. Joined with Rogers then poor network reception problem i am facing.
Now i am tired to giving my all information again and again each time to customer service with Rogers.
I am not using free service from rogers.
What i pay i need good service from rogers . How important when i was talking with someone and call automatically failed.
Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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12-01-2018 11:41 PM
@rakesh2 wrote:
If you guys not fixing the problem then please let me know. So i will complain.
Where should I complain for poor reception or call failed.
Please PM the moderators here using the instructions in post 6 of this thread. PM instructions also in the link below:
You can also click on either of the following links and click the "Send this user a PM" on the right side of the screen that comes up. @RogersYasmine @RogersMaude
Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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12-03-2018 05:47 AM
If you said you’ve already changed sims then the fault has to lie wirh how your account is configured. Something is preventing the calls from not going through. Having Rogers disable the wifi calling feature would be a first logical step. Then test the connection. If it’s still not working then Rogers needs to connect you to their network team and escalate the issue as required.
Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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12-03-2018 06:09 AM
If i pop my friends SIM card then how he will use his phone.My problem is in a week call failed 2 or 3 days.so i can not keep my friends SIM card for a week. Its happen at outside at that time my friend is not with me.
If rogers connect me to his network team then might be they solve my problem. Thank you for your advice.
Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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12-04-2018 08:21 AM
Hi @rakesh2!
If you're unable to swap SIMs with a friend as recommended, please head to the nearest Rogers store to pick up a brand new SIM card. On the surface, this appears to be a hardware or SIM card fault for the issue to follow you from location to location, so let's eliminate the SIM card as a possibility.
Regards,
RogersCorey

Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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12-05-2018 09:11 AM
Hi,
I changed sim card before now i have to pay again for sim card ? Once i installed new sim card i never remove from iphone. how came problem in sim card.
Also what hardware problem issue ?
Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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12-05-2018 10:49 AM
Step 1: Borrow a friends sim card for 10 minutes. Pop it in your phone and attempt to make a call. Ask someone to call you and see if it comes through. If everything works, your iPhone hardware isn't the problem
Step 2: Go to Rogers and get a new sim card. Pop that in your phone and attempt to make and receive calls. If that doesn't work, then you know it's a problem with the way your account is setup. If so, go on to step 3.
Step 3: Contact Rogers network team and explain the steps you've taken (tried your friend's sim, changed your own sim card). Have them look at your account and try to get to the bottom of the issue. Disabling wifi calling and re-registering all your lines would help.
Follow those steps bud
Re: iPhone 7 Plus - Can not make outgoing calls, call failed, internet still works
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12-05-2018 10:55 AM
I will do it what you giving me step.
Again thanks.
