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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 32144 Views
  • 4 replies
  • 9 likes

Account change email notification

i called in yesterday morning to make changes to my account. i completed the changes but received no confirmation email and no change is showing on my rogers. is this normal or did the associate not make the changes for me?       ***Edited Labels***

aconstant by I've been around
  • 4758 Views
  • 7 replies
  • 0 likes

Have your say on future Ask An Expert events!

Hey Community,   As some of you are already aware, from time to time we invite a VIP guest and host an exclusive Ask An Expert event for the Community. Our community members are given the opportunity to ask our VIPs almost anything!   As our Communit...

Resolved! Are Talk & Text customers eligible for Data Top-Ups? Or not

Hi!!! I just want to know if I'm eligible for Data Top-Ups. I recently cancelled my Rogers account for another cheaper service provider but Rogers called me with a $28 plan promotion every month with a free phone but with Talk & Text  plan (Unlimited...

ruruee by I've been here awhile
  • 3908 Views
  • 4 replies
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Resolved! What are Rogers Roaming Partners?

Hello!I wonder if there is a list of all roaming partners for Rogers that also details on what type of network we will be roaming on (LTE, HSPA) and their frequency.I also want to know if Verizon is a roaming partner. I have an iPhone X A1865 capable...

DeanLubaki by I plan to stick around
  • 9731 Views
  • 3 replies
  • 0 likes

Resolved! 4K PVR Picture Quality Poor on 1080i TV?

Yesterday my eleven year old SA8300HD PVR failed with an ER01 error which I've read is a memory error. No combinations of boots, resets or iHHD replacement would bring it back to life. I was able to get a one year free rental from Rogers and was offe...

LF1949 by I plan to stick around
  • 5299 Views
  • 6 replies
  • 0 likes

Setting up prepaid plan

I got my son a new phone and finally figured out how to set up the SIM. I am choosing the $120/ year plan, and I am at the screen for payment, but 1. I still don't have a phone number and 2. Why do i need to choose a top up amount if I choose the $12...

Resolved! Question about the new - Nokia 3310 - and 2G network shutting down

Hi,   I was interested in getting one of the new Nokia 3310's but I read that it runs on 2.5G. Since Rogers will be shutting down its 2G network in the near future, does that mean the phone wouldn't work anymore after that? Or does that only mean tha...

icecap by I've been here awhile
  • 10942 Views
  • 16 replies
  • 0 likes

Passport call on the Rogers network

Hi there, About the end of May my Blackberry Passport could not make calls on the Rodgers network. I have a share everything plan with my children and their phones work but mine does not. I have been to the outlets and worked with the service desk bu...

PgPCq by I've been around
  • 3020 Views
  • 1 replies
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Resolved! Next Box 3.0 and PVR Extender

Can anyone confirm whether the 1TB PVR extender is compatible with Next Box 3.0? When I connect the two, I get a message indicating the Next Box 3.0 cannot format the extender as it is not functioning properly. Thanks for any input         ***Edited ...

lorne35 by I've been here awhile
  • 13694 Views
  • 43 replies
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Resolved! LTE Advanced

Is there any way to check if Rogers has LTE-A in my area?

rweather by I'm here a lot
  • 9147 Views
  • 7 replies
  • 0 likes

How can I test if the phone rings and vibrates satisfactorily?

If I want to test if the phone initiates calls I can dial *611. To test the ringtone and vibrations for SMS I can send from the internet a 2WAY Text message to my phone. However, I do not know how to do the same test for incoming voice calls. Is it p...

bogdanlazar by I plan to stick around
  • 4865 Views
  • 4 replies
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Resolved! LTE in Kelowna?

Any idea when LTE is arriving in Kelowna? Can't wait - hopefully it will chnage my reception . I live right downtown and I always loose calls. It is horrible. Never used to be that way. It must be saturated now. Not sure if LTE will help calls but - ...

LoWd0Wn by I'm here a lot
  • 5151 Views
  • 15 replies
  • 1 likes

Resolved! Rogers-EXT addon Recommendation

I would like to recommend a simple $5-10/month addon that would allow me/users to use my plan 'as-is' the Extended Roaming coverage without the usage restrictions. When Rogers has network coverage, it is by far the best! I would prefer to pay a littl...

b-ry by I'm a reliable contributor
  • 8059 Views
  • 11 replies
  • 1 likes

Resolved! Oneplus one no data on ROGERS!?

So I JUST signed up with Rogers, moving over from WIND....and literally 5 minutes after leaving the ROGERS store I realize that my Data isn't working...it has a full bars with a excamation mark beside it, and on my lock screen it says "no service - R...

hey10103 by I'm here a lot
  • 16444 Views
  • 29 replies
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Resolved! Blackberry priv marshmallow update?

Just wondering if anyone has received the android 6.0 update for their Blackberry Priv? My new Rogers Priv is on 5.1.1 and the phone will not find a later update when I search. Yet the upgrade schedule on this website says that 6.0.1 is the currently...

Resolved! Where are the Stingray Music Videos

As discussed in the following link, the Stingray Music Videos used to be available on demand on my computer (incorrectly described as Galaxie, which has changed to Stingray).   http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/HowTo...

57 by Resident Expert
  • 10982 Views
  • 9 replies
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Resolved! Priv Volte

Still hoping Rogers will allow VOLTE on the priv   When I bought it one of the biggest reasons was because the phone supported this feature but Rogers has not turned it on.   Here is how to turn it on from the Blackberry website so it is available.ht...

JIM51 by I've been here awhile
  • 4317 Views
  • 2 replies
  • 0 likes