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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 34430 Views
  • 4 replies
  • 9 likes

Resolved! Provisioning Issue

I had to get a new router and I've gone almost 48 hours without internet. I am completely fed up with the service at this point, is there anything I can do?  Never had any of these issues with Rogers but now I am considering just giving up and settin...

Lechuga by I've been here awhile
  • 27513 Views
  • 84 replies
  • 0 likes

Resolved! caller echo/feedback

So, my wife has a Galaxy S5 Neo for just over a month and the issue with it is as follows:   every call that is either made or recieved by the Neo results in the person on the other end having echo and massive feedback. Its like the microphone/speake...

c2colton by I've been here awhile
  • 4621 Views
  • 7 replies
  • 0 likes

Constant "sign into network" notifications

Just updated my Sony Xperia to Android Lollipop 5.  I now get constant "sign into network" notifications.  I've turned notifications off every app, but no change.   ***Edited Labels*** 

XperiaM2 by I've been here awhile
  • 85101 Views
  • 12 replies
  • 0 likes

S8 September 2019 update

Could you let me know when the update is coming? My phone is running aug 1st update that was found to be vulnerable. Aug 5th update was missed altogether. Could you help, please?       ***Edited Labels***

Marekdec by I've been around
  • 2100 Views
  • 3 replies
  • 0 likes

Resolved! Ignite WiFi Hub App Crashing!

I've noticed since the last Rogers ignite Wi-Fi Hub app update the app crashes every time I click on the network tab. I've uninstalled and reinstalled the app and also cleared the cache. Still getting the same issue. Running the latest software on th...

IoT linux wvdial/ppp setup

I'm trying to configure wvdial/ppp on linux to access the internet using a Rogers 4G SIM, I can see the latest settings here ... https://www.rogers.com/customer/support/article/rogers-lte-apn-settings Anyone who has used wvdial/ppp knows that it insi...

nix99 by I've been here awhile
  • 2620 Views
  • 3 replies
  • 0 likes

Resolved! New Door Sensor

After you replace the SMC door sensor battery, do you have to pair it again with the control console? Thanks!       ***Added Labels***

rickymwong by I plan to stick around
  • 7469 Views
  • 12 replies
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Resolved! Rogers NHL LIVE 2018-2019 - Devices Streaming at Same Time

Hello, I am a military member currently away from home. I am just curious how many devices I can be logged into on the same account as I like to watch all the leafs games with my siblings.Thanks!Sam   *Edited Labels*  

Neumann01 by I've been around
  • 6135 Views
  • 3 replies
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Resolved! Roaming turning on Samsung Galaxy S7 even if roaming is turned off?

I recently picked up 2  new Galaxy S7's for my Gf and her daughter and whenever they go into an arena where there is virtualy no service the R for Roaming appears even if Roaming is turned off. My concern is they will get charges if they make or reci...

qa6 by I plan to stick around
  • 7512 Views
  • 3 replies
  • 0 likes

Resolved! Why has Rogers Eliminated the Flex Heavy Plan for Rocket Hubs?

I am on the last day of my billing cycle and I wanted to check my online data usage. I discovered that there is no more Flex Heavy Data Plan for my Rocket Hub. I am shocked! Does this mean that my flex Heavy Data Plan has been changed behind my back ...

gdmaclew by I plan to stick around
  • 17560 Views
  • 34 replies
  • 1 likes

Resolved! Android 10 for pixel 3

No update from Rogers yet despite a Sept 3 release date from Google. When will Rogers be rolling this out       ***Added Labels***

dcbarrett by I've been here awhile
  • 1754 Views
  • 1 replies
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Resolved! LG V30

Any news or speculation on the V30 coming to Rogers? It's set to release Oct 5th in the States, I'd assume we can't be far behind.       ***Edited Labels***

tyson_kad by I plan to stick around
  • 21305 Views
  • 65 replies
  • 0 likes

Resolved! Outdated Equipment

I have had Rogers home monitoring for 7 monthsworse decision... the equipment frequently legs, key pad freezes light bulbs loose connectionthey will be quick to tell you that you get to own the equipment but guess what.. the equipment is useless with...

jasonqb by I've been here awhile
  • 5328 Views
  • 6 replies
  • 0 likes

Resolved! Update tablet offering

When does Rogers plan on updating their tablet offering? Currently the best Android tablet you offer is the Samsung Galaxy Tab S2 (which I have). I'm pretty sure Samsung has discontinued it, as it has been superseded by the Tab S6. Heck, even the mid...

Wolfgar by I've been here awhile
  • 1992 Views
  • 1 replies
  • 0 likes

Resolved! Rogers smart home monitoring touchpad wont work!!

Hey fellow customers!,   Well I had the Rogers Smart home monitoring service installed in my house last Sunday, all went well, understood everything that was told to us, i diconnected the power from the touchpad yesterday (done multiple times before)...

Note 9 No June 2019 Update?

Does anyone know anything about the June update for the Note 9? The update schedule only references the Note 8 and S10, but nothing about Note 9. Even Fido has information about the June update, but not Rogers...   *** Added Labels and Edited Title *...

WiFi Calling for Pixel 3

I just got the Pixel 3. The phone appears to let you turn on wifi calling, but it doesn't actually work. I called Rogers support and they said wifi calling isn't supported yet on the pixel 3 and he didn't know if it would be. Anyone know if it will b...

coreyvelan by I've been here awhile
  • 20864 Views
  • 71 replies
  • 1 likes

Resolved! New unlocked phones for VoLTE

So I understand for LTE the unlocked phone needs to support the Rogers LTE Frequencies, which I have. But is there any other requirements when it comes to VoLTE? Is as long as the phone supports the LTE bands, and VoLTE it will work, or is there some...

b-ry by I'm a reliable contributor
  • 15095 Views
  • 28 replies
  • 0 likes

Resolved! Huawei P10 Plus upgrade to Pie?

Anyone know when or if the P10 Plus from Rogers will be getting the Pie/Emui 9 upgrade?   *** Added Labels ***

satdan by I plan to stick around
  • 7308 Views
  • 16 replies
  • 0 likes