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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! Online registration/billing - poor availability service

Rogers online registration/billing has been down too many times. I am trying to complete the online registration and was not able to. After entering the account number, I get an error message. Rogers should have an up-front courtesy notification to i...

yoda18 by I've Been Here Awhile
  • 11 replies


When away on holidays for 2 months can I cancel cable and internet without the cost of turning it back on?     ***Edited Labels.***

bertie2014 by I've Been Around
  • 2 replies

Rogers Rewards down?

Just got my invite into the program but when I click on the link i just keeps spinning.  Is the site down for everyone else too?   ***edited labels***

moxy by I Plan to Stick Around
  • 11 replies

Cisco DPC3825, unable to download full games for Xbox 360/PS3

Recently switched over to rogers home internet service & have been unable to download full digital games for both my xbox 360 & PS3.   i have Hi-Speed Express Unlimited & a Cisco DPC3825 modem   I think it may be the modem thats might be the problem,...

HD PVR Rogers Remote Volume Control Issues

My picture disappears when I change volume on certain stations. I have an LG TV and it's hooked up to the Rogers HDPVR. The picture comes back on a few moments after I stop adjusting the volume.     ***Edited labels***

Edwinna by I've Been Here Awhile
  • 3 replies

Why cant PVR's disable recordings without deleting programming???

I have several series I record on a daily or weekly basis. At times during series hiatus you want to stop recording but not delete the series programming in the PVR itself. Netbox 3.0 or any PVR doesnt allow this. It seems like a no brainer to me and...

pac_west227 by I'm a Reliable Contributor
  • 9 replies

Improvement on Rewards Program and Cellular plans

          As a customer for more than 10 years, the new rewards program are quite disappointing in my opinion. The rewards currently available are only on for a limited time, as opposed to affect the plans themselves. Certain carriers in America offe...

yuen101 by I Plan to Stick Around
  • 1 replies

Resolved! Cursor disappears

When I open menus I can't see what I am selecting how can I fix this?     ***Edited labels***

Resolved! Major Speed issues

I live in NB. I have never before had an issue with my internet. I work from home and for the last 5 days I have been having major speed issues. Rogers support tells me that its not only affecting me and its part of a larger issue. The tech said they...

sata by I'm Here A Lot
  • 21 replies

No Sleep Timer in Latest GUI

The latest software running on my Cisco Explorer 4642HD no longer contains a sleep timer, please reinstate this fuction.         ***Edited labels***

phillipsj by I've Been Around
  • 1 replies

French channels missing only in the morning this week - Toronto

This week, the french channels in my package were not working in the morning, today is the third morning. Only TV5 SD and Radio Canada SD worked.  I have 2 HD boxes, one of them a PVR, both are affected.   If I restart the HD box non-PVR, it does not...

adrianeli by I've Been Here Awhile
  • 1 replies

Galaxy Note 2 will not 'register on network'

I'm looking on Internet forms and I'm not the only one experiencing this problem.I have never had an issue before this with the Note 2. I have had the phone for 3 months and it worked perfectly. However, I have had the issue before with Rogers with a...

murray1981 by I've Been Around
  • 5 replies

Resolved! Est-ce que vous égaliser les prix de la concurrence

Bonjour, j'aimerais savoir si vous égaliser les prix des conçurent.   J'ai trouver le forfait de videront:   Et pour le même prix vous offrez...

jeblade14 by I've Been Around
  • 1 replies

Swap iPhone 5 for Samsung Galaxy 4

I want to know if there is a price for swapping an iPhone 5 to a Samsung Galaxy 4?? My phone is lost and i can't afford to buy a new one. I have an extra cell from Rogers that is a S4. Can I swap it?? And if I can... How much is it???

Resolved! Make changes to account

In order to renew a contact and get  a new phone (in the case that my phone is stolen), what level do I have to be listed as?  Level 1 or Level 2? And what are the differences between the levels?     ***Edited Labels.***

Resolved! Which modems support DHCP reservations?

The Cisco I used to have supported DHCP reservations. I was upgraded to a Hitron which does not have this feature. I understand there are other modem available; an SMC and I believe another Cisco.  Do either of those support DHCP reservations?     **...

kortsen by I've Been Here Awhile
  • 7 replies

Resolved! No Internet service in Caledonia?????

Hi.  Can someone explain to me something.  Here is the story.   I used to have Shaw in my area.  Caledonia ON, Or Caledonia Haldimand County.  Had Tv, Internet, phone through them.  Rogers appearantly had purchased them from this area, as well as ham...

purewack0 by I've Been Around
  • 1 replies

Rogers First Rewards - Big Thumbs Up

For the first time ever, today I checked my Rogers First Rewards and discovered I started getting points late last year. I admit it was "flying below my radar", so to speak, as I've been a customer for 15+ years, but wasn't sure if I qualified for th...

jimboden by I'm an Advisor
  • 5 replies