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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 123284 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Kitkat battery drain

My Xperia ZL won't hold a charge since the Kitkat update... Even on stand-by, with EVERYTHING turned off (data, wifi, gps, etc...) I looked it up on line and apparently, it is a wide-spread problem for many devices with the Kitkat update. Has anyone ...

MADoucet by I've Been Here Awhile
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  • 4 replies
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Resolved! Small help with MMS please

i have a work phone that covers unlimited talk text picture text but no data....work wont give me that...what my problem is when a co-worker tried to send my and order through the picture text....it came up and another message came up from rogers(im ...

Ken5126 by I've Been Around
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  • 2 replies
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Enhanced guide for NB?

Just wondering when/if NB is going to get the enhanced guide? I called support today to ask about it and they simply said it wasn't available in my region and that it was just rolled out last summer in ON, however a cursory google search shows people...

Faeted by I've Been Around
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Nokia 900 cannot send or receive text

Hello  My Nokia 900 does not send or receive text do not know  why it just stopped  it is crutial that I have it    ***Edited Labels.***

Loupal by I've Been Around
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Resolved! Nextbox 3.0

Can someone please tell me the dimensions of the Netbox 3.0 box.   Thanks       ***Edited labels***

Odd SA8300HD glitch.

Last night I had 2 shows recording and went to Guide to schedule another recording and it wouldn't let me. Can't quite remember how this came about, but maybe I'd paged the guide back past the present time looking for an item, but after that it kept ...

OLDYELLR by I'm a Senior Advisor
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NextBox playback stopping before end of recording... and other issues

Hello,    This issue only started recently. Previously, my nextbox seemed to work fine.   The problem:   When watching a recorded show, it just 'ends' when it is only part way through playback. The listing shows it as the full show length, but playba...

TitusR by I've Been Here Awhile
  • 1081 Views
  • 2 replies
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Cannot answer incoming calls. iPhone One Number App

Can someone help me. I cannot answer incoming calls with the One Number iPhone App. ios7. 5S. When I receive an incoming call the phone rings with the default iPhone app, I can't even find incoming calls in the One Number call log. I have it set to '...

nmcfarlane by I've Been Around
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Resolved! outlook.com hotmail web access issues

For the past several days I am unable to access hotmail (outook.com,  live.com) via web browser while on my Rogers home internet connection.    I get the login prompt, enter credentials, then get a blank page.   Tested on multiple combinations of O/S...

colinlsmith by I've Been Here Awhile
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CGN2-ROG connect to wifi printer

Can someone telle how I can connect my printer to moden so I can print from all computers on teh network?   Is it as easy as adding an address to the model on-line admin area? If  so, where?   Thanks A     ***edited labels***

akx by I've Been Here Awhile
  • 1965 Views
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Q10 Camera to Facebook Share Fails on Image Upload Failure

Both Q10 & Facebook on current release versions for 2 units in household.   I cannot SHARE to Facebook from either the CAMERA or PICTURE apps for images stored on DEVICE or SDCARD.  Upload failed message is issued as a NOTIFICATION.  I understand fro...

JeCo by I'm Here A Lot
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Resolved! Exchange Student Solution Needed, Please

I am studying at a Canadian university. I have an iPhone 4s and a Rogers contract that runs until April 2016. From this October (2014) until August 2015, I will be on exchange in Europe. I do not want to keep paying for my Rogers contract when I cann...

Altemont by I've Been Here Awhile
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  • 2 replies
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Monthy Usage Stats

Anyone else having trouble viewing monthly usage stats when logging to rogers.com?  I just get spinning timers ...     ***edited labels***

jparker13 by I've Been Around
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Rocket Hub SMS message

Using My Rogers app upgraded Nov 2013 requires you to enter phone number and then a SMS message is sent to your Device (the rocket Hub) which you need to finish accessing your account for first time. Only way I could get the SMS message which contain...

J099 by I've Been Here Awhile
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  • 5 replies
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Resolved! Does the US recipient of my calls get charged? I have US add-on

I recently added the $15 unlimited calls to the US service to my existiting plan. If i were to call a friend in the States from Canada now, would be be charged by their carrier for the call i am making? Obviously it would be free for me to make the c...

rw333 by I've Been Here Awhile
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Download speed issues

I recently got the ultimate package. The upload speed is fine (20mbps) but the upload speed is terrible; I am only getting 38-50 max for upload. Roger's ultimate package promises download speeds of 200-250Mbps. That's my problem. i contacted rogers a...

1mpul5e by I Plan to Stick Around
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  • 27 replies
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Switching from a Windows Phone to a Bold 9900

Hello everyone! I am seriously considering switching from using my windows phone to a blackberry 9900 because I like the security that is offered through the RIM network on the legacy Blackberrys.  My question, what about my Windows Phone plan will h...

leblancda by I've Been Around
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  • 2 replies
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Resolved! Only Getting 1 channel with cable

Hi a friend of mine just moved into where I live and has set up her TV  LED she is hooked By cable only to the router However she can only get 1 channel .I know the guy that was there before could get certainly more than 1 channel  any ideas? The cab...

Keelenorth by I've Been Here Awhile
  • 1626 Views
  • 1 replies
  • 0 likes