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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 35250 Views
  • 4 replies
  • 9 likes

new My Rogers login December 4, 2017

I contemplated putting this in the thread on sign in to the forum, as it is related, or any other MyRogers login thread, but this is a major change in how the login operates and I thought maybe it would make sense to stand alone.   I have no doubt th...

BS by I'm a senior advisor
  • 8304 Views
  • 10 replies
  • 0 likes

Resolved! Large packet sizes - proprietary software? Fact or fiction?

Hi everyone... I've been trying to find an answer online for this claim, but I have yet to discover any useful info, perhaps because the question may or may not make sense and I'm not versed in the understanding of network technology enough to have a...

DZad by I've been here awhile
  • 3875 Views
  • 2 replies
  • 0 likes

Resolved! Android 7.0 Nougat Update for Huawei GR5

When is Android 7 going to be released for the Huawei GR5?Also, when are you going to update the current OS to 6.0.2 because that's where my phone is at. Greatly appreciated. Thanks.

Resolved! Huawei P10 plus

I am wanting to know why Rogers is only offering the 64gb 4gb ram version of the P10 plus when there is a 6gb ram with 128gb version from Huawei. Will Rogers make this higher spec version available.       ***Edited Labels***

Davidwr by I plan to stick around
  • 15362 Views
  • 31 replies
  • 0 likes

Resolved! blocking unwanted call

I know how to block text messages from unwanted sources but how do i block the number from calling?     ******* Edit labels ********

nfl by I've been here awhile
  • 68774 Views
  • 24 replies
  • 2 likes

Rogers ZTE MF28B

Recently purchased an LTE device, the Rogers ZTE MF28B.  No performance complaints compared to my NetComm 3G27WV-R which I was having problems with for 4-5 months.   One question I do have though, on the ZTE MF28B the option to change the LAN IP addr...

Account change email notification

i called in yesterday morning to make changes to my account. i completed the changes but received no confirmation email and no change is showing on my rogers. is this normal or did the associate not make the changes for me?       ***Edited Labels***

aconstant by I've been around
  • 6420 Views
  • 7 replies
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Resolved! Samsung s7 edge no LTE connection

Hi, would like to know how can I get my LTE connection back. I sudden lost it two days ago.i did not do anything special neither system uodate.I have tried all the solutions, including power on, off, change sim card, change APN and I called Rogers th...

Axia by I'm here a lot
  • 15820 Views
  • 19 replies
  • 0 likes

Have your say on future Ask An Expert events!

Hey Community,   As some of you are already aware, from time to time we invite a VIP guest and host an exclusive Ask An Expert event for the Community. Our community members are given the opportunity to ask our VIPs almost anything!   As our Communit...

Resolved! Are Talk & Text customers eligible for Data Top-Ups? Or not

Hi!!! I just want to know if I'm eligible for Data Top-Ups. I recently cancelled my Rogers account for another cheaper service provider but Rogers called me with a $28 plan promotion every month with a free phone but with Talk & Text  plan (Unlimited...

ruruee by I've been here awhile
  • 5417 Views
  • 4 replies
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Resolved! Cannot receive SMS - Account Key from Yahoo Mail

Hi   I can not receive the Yahoo Mail account key on my Rogers line. I tried with 2 different lines (416... and 647...) and also on different phones (Samsung Galaxy S6 and Samsung Galaxy S5 Neo) but Yahoo sms does not arrive and therefore I can not a...

joe_cub by I've been here awhile
  • 9932 Views
  • 6 replies
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Resolved! BYOD - Pay As You Go Service

Do I have to use specific devices or can I use any phone under PAYG? I'm planning to buy on my own a better phone (such as a LG G3 or G4), not PAYG-listed. I want to make sure before I buy it that I can use it under PAYG.   *Edited Labels*

imssgl by I'm here a lot
  • 6178 Views
  • 6 replies
  • 0 likes

ZTE MF275R Rocket with Xbox - have issues

I have two ZTE MF275R Rocket Hubs and when they are out on the road the Xbox that's connected to them sometimes wont allow an online connection. Microsoft reports that 'too many connections' have been made and disables my account. Big pain to go and ...

Resolved! GPS giving the wrong location

I'm not sure if this is the right place to ask about this, but my phone (Pixel) GPS is constantly switching between my actual home location and a location in downtown Toronto. Sometimes it shows my correct location, and sometimes it shows the incorre...

Keroberous by I plan to stick around
  • 5976 Views
  • 3 replies
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Resolved! What are Rogers Roaming Partners?

Hello!I wonder if there is a list of all roaming partners for Rogers that also details on what type of network we will be roaming on (LTE, HSPA) and their frequency.I also want to know if Verizon is a roaming partner. I have an iPhone X A1865 capable...

DeanLubaki by I plan to stick around
  • 12807 Views
  • 3 replies
  • 0 likes

Resolved! LG G5 Horrible Signal

Hi guys,I received an LG G5 shipment yesterday (May 17th). I switched over from my galaxy s6 to the g5. After activating the new SIM, the mobile network signal has been absolutley horrible. LTE in my house puts the g5 to about 2 signal bars, when I s...

SLuthra by I've been around
  • 16542 Views
  • 3 replies
  • 0 likes

Resolved! Razer Phone

Does anyone know if Rogers will be acquiring this device for its customers?   *Edited Labels*

ronpar by I'm here a lot
  • 9625 Views
  • 7 replies
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Resolved! 4K PVR Picture Quality Poor on 1080i TV?

Yesterday my eleven year old SA8300HD PVR failed with an ER01 error which I've read is a memory error. No combinations of boots, resets or iHHD replacement would bring it back to life. I was able to get a one year free rental from Rogers and was offe...

LF1949 by I plan to stick around
  • 6934 Views
  • 6 replies
  • 0 likes

Setting up prepaid plan

I got my son a new phone and finally figured out how to set up the SIM. I am choosing the $120/ year plan, and I am at the screen for payment, but 1. I still don't have a phone number and 2. Why do i need to choose a top up amount if I choose the $12...