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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 32926 Views
  • 4 replies
  • 9 likes

Account change email notification

i called in yesterday morning to make changes to my account. i completed the changes but received no confirmation email and no change is showing on my rogers. is this normal or did the associate not make the changes for me?       ***Edited Labels***

aconstant by I've been around
  • 5218 Views
  • 7 replies
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Resolved! Samsung s7 edge no LTE connection

Hi, would like to know how can I get my LTE connection back. I sudden lost it two days ago.i did not do anything special neither system uodate.I have tried all the solutions, including power on, off, change sim card, change APN and I called Rogers th...

Axia by I'm here a lot
  • 11901 Views
  • 19 replies
  • 0 likes

Have your say on future Ask An Expert events!

Hey Community,   As some of you are already aware, from time to time we invite a VIP guest and host an exclusive Ask An Expert event for the Community. Our community members are given the opportunity to ask our VIPs almost anything!   As our Communit...

Resolved! Are Talk & Text customers eligible for Data Top-Ups? Or not

Hi!!! I just want to know if I'm eligible for Data Top-Ups. I recently cancelled my Rogers account for another cheaper service provider but Rogers called me with a $28 plan promotion every month with a free phone but with Talk & Text  plan (Unlimited...

ruruee by I've been here awhile
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  • 4 replies
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Resolved! Cannot receive SMS - Account Key from Yahoo Mail

Hi   I can not receive the Yahoo Mail account key on my Rogers line. I tried with 2 different lines (416... and 647...) and also on different phones (Samsung Galaxy S6 and Samsung Galaxy S5 Neo) but Yahoo sms does not arrive and therefore I can not a...

joe_cub by I've been here awhile
  • 8034 Views
  • 6 replies
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Resolved! BYOD - Pay As You Go Service

Do I have to use specific devices or can I use any phone under PAYG? I'm planning to buy on my own a better phone (such as a LG G3 or G4), not PAYG-listed. I want to make sure before I buy it that I can use it under PAYG.   *Edited Labels*

imssgl by I'm here a lot
  • 5267 Views
  • 6 replies
  • 0 likes

ZTE MF275R Rocket with Xbox - have issues

I have two ZTE MF275R Rocket Hubs and when they are out on the road the Xbox that's connected to them sometimes wont allow an online connection. Microsoft reports that 'too many connections' have been made and disables my account. Big pain to go and ...

Resolved! GPS giving the wrong location

I'm not sure if this is the right place to ask about this, but my phone (Pixel) GPS is constantly switching between my actual home location and a location in downtown Toronto. Sometimes it shows my correct location, and sometimes it shows the incorre...

Keroberous by I plan to stick around
  • 4721 Views
  • 3 replies
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Resolved! What are Rogers Roaming Partners?

Hello!I wonder if there is a list of all roaming partners for Rogers that also details on what type of network we will be roaming on (LTE, HSPA) and their frequency.I also want to know if Verizon is a roaming partner. I have an iPhone X A1865 capable...

DeanLubaki by I plan to stick around
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  • 3 replies
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Resolved! LG G5 Horrible Signal

Hi guys,I received an LG G5 shipment yesterday (May 17th). I switched over from my galaxy s6 to the g5. After activating the new SIM, the mobile network signal has been absolutley horrible. LTE in my house puts the g5 to about 2 signal bars, when I s...

SLuthra by I've been around
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  • 3 replies
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Resolved! Razer Phone

Does anyone know if Rogers will be acquiring this device for its customers?   *Edited Labels*

ronpar by I'm here a lot
  • 8285 Views
  • 7 replies
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Resolved! 4K PVR Picture Quality Poor on 1080i TV?

Yesterday my eleven year old SA8300HD PVR failed with an ER01 error which I've read is a memory error. No combinations of boots, resets or iHHD replacement would bring it back to life. I was able to get a one year free rental from Rogers and was offe...

LF1949 by I plan to stick around
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  • 6 replies
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Setting up prepaid plan

I got my son a new phone and finally figured out how to set up the SIM. I am choosing the $120/ year plan, and I am at the screen for payment, but 1. I still don't have a phone number and 2. Why do i need to choose a top up amount if I choose the $12...

Resolved! Rogers Please start updating security Patches on Samsung Devices

Like honestly you should be updating the security of the Samsung line of phones especially when you have already received the patch. This goes for the Note 5, Galaxy S6, and Edge. Google releases these each month. Samsung has stated they want to push...

Dx9 by I'm a reliable contributor
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  • 51 replies
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Smart Lock- Samsung Galaxy S7 Edge

So I was playing around with my security settings and have read that Smart Lock could be a neat feature.  Problem on my cell is that I have enabled all the four settings in Smart Lock (On body, Trusted places/devices/voices) but outside of maybe once...

Redsfan83 by I plan to stick around
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  • 2 replies
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Resolved! STATUS text to 9116

I have a Samsung S7. Since upgrading to Marshmallow, the phone has been sending texts to 9116 with STATUS as the message. Online searching suggested it was a Visual Voicemail App issue on Kitkat phones, but I don't have Kitkat, and can't find that ap...

McMommy by I've been here awhile
  • 11366 Views
  • 6 replies
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Resolved! Using US Sim to unlock device?

I requested and received an unlock code from Rogers  for an S6(speedy and painless service using the chat function, was much appreciated). I have a great affiliate plan through my wife's employer so don't plan on leaving anytime soon but I will be tr...

Willhound by I'm here a lot
  • 1931 Views
  • 1 replies
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Mobile Internet MF275R Rocket Hub - Speed

Have used ZTE MF275R for a week with outside antena  booster repeater from wilson electonic speed up to 50 mbs in LTE wood mountain area weak signal outside but steady inside So far OK     ***Edited labels***

Buddyrod by I'm here a lot
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  • 18 replies
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Samsung Galaxy Note 8 Reservation numbers / Questions!

Hey everyone!!Once again its the time of the year that Samsung will be announcing their new Note line up. I am happy to announce that Samsung Galaxy Note 8 will be announced tomorrow! As for the specs, They are rumored to be AMOLED 6'3 inch, Dual bac...

Meowmix by I'm a trusted advisor
  • 54154 Views
  • 634 replies
  • 2 likes

Resolved! wifi calling on LG G5

I am a new Rogers customer. Went to the local store and selected the LG G5. Since I have a weak signal back home, I specifically asked about the wifi calling option. I was told I would be able to use this option if the signal is too weak as it switch...

ld29253 by I've been here awhile
  • 13178 Views
  • 29 replies
  • 0 likes