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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
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  • 4 replies
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Resolved! Pay As You Go data charge reporting cuts off at 21474 KB [BUG REPORT]

There appears to be a bug in the call/transaction history page for pay-as-you-go that causes it to incorrectly report the amount of data used in a session.  There have been times where it shows as 21474 KB when I clearly have used more than that. Als...

Jim_H by I'm here a lot
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  • 17 replies
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Apple Watch Series 4 Pre Order/Reservation

Just curios if anyone has had there position in line move to shipped? i was positioned at 189 and i moved to 59 a couple hours ago, so i assume 130 have already been shipped! if they keep shipping at this rate then i should have my phone at launch! t...

ahmedcostco by I plan to stick around
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  • 846 replies
  • 2 likes

Samsung Galaxy S10 - June Security updates

Wondering why Fido has put the June Security Patch OTA on "hold" for the S10 series? I received the June Security Patch OTA on the 8th already for my S10+ as did most of the other Canadian Carriers release the June Security Patch OTA... @rogersRollan...

shaggyskunk by I'm a trusted contributor
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  • 9 replies
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Possible way to get unlimited data

Now that the CRTC has manbdated that there is a maximum $50 dollar overage charge each month for data would it be possible to do the following?   Get the smallest data plan. 500 mb I think. Share it between all family.   Use data to hearts content. W...

phlegm by I plan to stick around
  • 13186 Views
  • 10 replies
  • 1 likes

Device Upgrade Issues via Rogers.com

I have been looking into upgrading my device and for weeks now I haven't been able to get to the site where you can see your selections I called and they said the technicians are working on it when is this going to be fixed or do you need to hire new...

Sean14 by I've been around
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  • 1 replies
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Resolved! SmartHome Camera (2 years old) record on motion?

We had our system install just under 2 years ago with one outdoor camera and two Day/Night vision cameras (also outside).  All work flawlessly and I can record any camera, one at a time.  I was told during install that the Day/Night cams have motion ...

landesmm by I've been here awhile
  • 9667 Views
  • 17 replies
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Resolved! eSIM For Non-BYOD - Timeline?

Hi There!   What's the timeline for having eSim available for Non BYOD customers. It's been a long wait already!   Thanks, Shoieb   **Labels Added**

shoieb9 by I've been here awhile
  • 3782 Views
  • 5 replies
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Resolved! Supported devices for Wi-Fi Calling

At the bottom of the page, it shows "Last updated: October 3, 2017". Any plans on updating supported devices list soon? Or is there an up-to-date list somewhere?- Apple stops at 8/8 Plus with iOS 9.- Samsung stops at Note 5 and S8/S8+ on Android 6.0....

TwitchyPuppy by I'm a reliable contributor
  • 6534 Views
  • 6 replies
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Resolved! Samsung Galaxy S6 unlock code not working...

Hi all, I have a Samsung Galaxy S6 on my account that I've been trying to get unlocked now for a few weeks with no success. The first code provided by a sales representative was 7 digits and obviously wrong (I still have the official email with this ...

JayJ890 by I've been here awhile
  • 8221 Views
  • 11 replies
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Resolved! Support for DORO 410GSM phone

Does Rogers still support the DORO 410GSM phone ? If so - what are the options ?  The device I have was purchased from Rogers in 2009 ( or thereabouts ). Needs a SIM card.       ***Edited Labels***

pmheise by I've been around
  • 2735 Views
  • 1 replies
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Resolved! Apple Watch LTE Support for Rogers Business

I have 2 lines with Rogers Business and I would like to know if Apple watch LTE will be supported to rogers business too.If no, when can we expect Apple Watch LTE support for Rogers Business Account holders??   *** Edited Labels ***

dhiru1211 by I plan to stick around
  • 32179 Views
  • 99 replies
  • 1 likes

Keyone stuck on ABA075 and has not been updated in over a year

Having feature/stability/performance issues with my Keyone and noticed that neither the OS nor Security patch has been updated in over a year even tough they were announced. Updates just keeps on coming back "your system is up to date" . Really? Roge...

Resolved! Will the LG V50 5G Be Coming to Canada?

As the LG V40 didn't come to here to us in Canada. As the 24th of Feb comes around the corner will the V50 5G™ come to us here too? Any rumours on what and how many cameras and megapixels will be on it?   **Labels Added**

cafekief by I'm an enthusiast
  • 3334 Views
  • 3 replies
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Resolved! Messaging App Glitch on Galaxy S9+

Since upgrading to Android 8, my Samsung Galaxy S9+ started to experience the following glitch: whenever text messaging app is open and I try to either put the phone in my pocket or simply rotate it 180 degrees and moving it down, the phone starts ca...

TeDD13 by I'm a trusted contributor
  • 2014 Views
  • 2 replies
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Poor cell reception with Samsung S9 phone

While travelling on the Milton Go line my data is not working. I see full bars but none of my apps work. Why is this happening?       ***Edited Labels***

HF5 by I've been here awhile
  • 1730 Views
  • 1 replies
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AAE: OS Updates Blackberry KEYone

Hey,First off, thanks for being available to answer my question.  I see in the OS Upgrade list that the BlackBerry KEYone is listed with April Security Update - FINAL. Does that mean that security updates won't be supported anymore? Thanks!

Danobird by I'm here a lot
  • 5087 Views
  • 3 replies
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Resolved! Android Pie for S8?

As of this week, Samsung released the last OneUI update on the oldest flagship phone getting updates, the s8. Being an owner of the phone I would like to know when will Roger's release this update. I've been waiting impatiently for a few features suc...

Resolved! Why am i not getting missed call notifications?

HI   I am not getting missed call notifications on text. I have turned my call waiting off due to conf calls. But would like to know when I get a missed call as some dont leave a voicemail.    I used to get it but has stopped in the last couple of mo...

Rajmani1 by I've been here awhile
  • 6489 Views
  • 5 replies
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Resolved! Motorola G7 Power

I see that Rogers has the G7 Play, but will they be adding the G7 Power (XT1955-5)? The battery makes it among the highest endurance phones manufactured in the past two years.

Paul_M by I plan to stick around
  • 2232 Views
  • 1 replies
  • 0 likes