Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

[Meowmix]

Hey everyone!!

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

[RNEric]

I just happened to bump into this thread when broswing around and certainly did not look thru. 100 pages of information. So Rogers has confirmed that they will be addressing this issue?

[Meowmix]

Hello @RNEric

They have said that they are in the works on getting it fixed but their main priority is their branded devices which all companies do. It takes time from what i noticed to get it running on non branded devices.

[RNEric]

Well that's good to hear.

[Meowmix]

Hello @RNEric

I'll post more information when I get it! I do contact our Rogers rep and some others I know and once they do give me some information that I can share, i will!

[RNEric]

Sure...

[Meowmix]

Hello @RNEric

No need to be a downer! Keep ur head up. Do remember things like this needs take to take to make sure all works well and their priorities are their own devices before unlocked ones. Just like all carriers in Canada.

Hopefully it does come out very soon so we call all enjoy it!

[adamnur]

Does Rogers actually plan on offering other colours? Because so far the three reps I've asked had all indicated end of April. Clearly that didn't work out.

Are other colours coming or is Rogers going to offer the least options of any carrier?

[Kay_Boogie]

I've read in the blogs that the other colours of silver gold and white were supposed to come in may and now June . I really hope it does. I've been waiting for that silver for a long time! 😔

[Meowmix]

Hello @Kay_Boogie

Unfortunately there is no time frame on when models with more colors will come out. They usually come out unannounced and u will just see it popup in the website.

[adamnur]

Me too. passed on the 299 sale that was on the black one assuming the reps hadn't just made that up. Here's to another couple months.

[Meowmix]

Hello @adamnur

It all depends. It seems like Samsung is holding off as not many carriers released the color options in Canada.

[adamnur]

Do you expect to get the other colours or is that aspect unknown as well?

Thanks

[Meowmix]

Hello @adamnur

Its unknown when the colors will come out or even if they will. Usually it takes months after launch but no one knows.

[Kay_Boogie]

So bummed.. I'm seeing Samsung has now released the S7 Edge in the Batman edition, the Injustice edition and now Rose Gold and still no silver from any carriers in Canada! Aughhhhhhhhh!

[Meowmix]

Hello @Kay_Boogie

The Batman edition is a limited edition which is only sold by them. No carrier has it. Rose Gold won't be coming to Canada as from what a Samsung rep told me. Nothing about silver though. Maybe Samsung will keep them colors on their end?

[Kay_Boogie]

Maybe.. I'm really thinking I should just go get the silver directly from the Samsung Experience Store. It's been 3 months and still no sign of the silver edge.

[Meowmix]

Hello @Kay_Boogie

I would suggest going that root instead of waiting. How long can u wait u know? Might as well get it from them.

[RNEric]

I bought a gold Galaxy S7 Edge from Samsung Sherway Gardens few days ago ... it's available as unlocked.

[Kay_Boogie]

Ok lol that's it I'm going!

[RNEric]

You better call before you go because they only had about 5 gold S7E in stock on Monday... They also have silver and black for the Edges.

[Kay_Boogie]

Ya for sure I'm gonna call. I want silver so bad!