Apple iPhone 11 / 11 Pro Questions / Reservation

[Meowmix]

Hey Everyone!

Welcome back to my annual Apple iPhone Reservation thread! Once again its the time of the year that Apple will announce their new iPhone line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Apple iPhone ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀

[Kunaal23]

Mine went from out for delivery to arriving Monday real quick. Who scans these things?

[Hmlk7]

Just a question here if anyone can help me out with the corporate accounts. So my position in my queue is 30th hasn’t changed since the day I preordered on Saturday. But the total numbers are going less and less it was initially 30/6? Sixty something don’t remember exactly... as of now though it is showing me 30/58. Could it be cancellations or the queue is moving hard to understand that not a single corporate preorder has processed all day. Rogers preorder system has been flawed for years the only reason I even bother waiting is because of the plan I have allows me to upgrade every year without having to change my plan so can’t really complain but still just baffles me how Rogers botches this every release... and this is not only with Apple products it’s an on going issue I been seeing for years.

[Coffaholic]

So I did a device upgrade through the Rogers site, got an IMEI issued yesterday morning, and didn’t get any shipping notification.

I just got a call from my office saying a package delivered for me today. The only thing I have shipping to work is my phone.

Gonna drive over now and see *fingers crossed*

[spacytracy]

Feeling pretty frustrated.  My pre-ordered phone still isn't showing up in my account.  My payment was processed 8:16 am on Sept 13th.  I really hope I'm not one of those unlucky sods that has to wait until end of October when I pre-ordered early in the morning the day pre-order was available.  

No my sister didn't get the same model phone as me, but she ordered a day later than I did and her phone was shipped yesterday.  Sounds like, yet again, they didn't get enough Max phones.  

[Daveftw]

Well I am officially not receiving a phone until late October early November. I called I tweeted I facebooked.

In 3-4 weeks I will find out when I’m having one shipped. That 3-4 weeks isn’t a delivery estimate. From what was told to me I will see one delivered in the first week of November.

I upgrade preordered ship to home on the 14th in the morning. Good luck to the rest of you. I’m sure I’m not the only one getting screwed around here.

Thanks Rogers. Y’all really messed this up.

[Daveftw]

Unfortunately if you have no info emailed today you’re not getting anything until late October early November. They really butchered this. We know apple made enough phones, but Rogers didn’t order enough of them.

[DanceandTwirl]

I’m furious at this point. Pre ordered very early Friday morning last week. Ship to home. Nothing on my Rogers account has changed. No tracking info. I was told id have to wait a few weeks for my phone. I have called their customer service line, I have phoned every Rogers in the Edmonton area, nobody has anything. Was so excited to receive my phone but yet nothing. Very disappointed in Rogers.

[Daveftw]

Same story here in Calgary. 

Zero phones. My buddy who got his 11 pro max in green 64 gb (same as mine) in today sure is rubbing it in my face though. He preordered on tuesday ship to home, just got it. 

[Daveftw]

Will they do anything though? Honestly it doesn't feel like rogers has even a sliver of desire to fight to keep their customers.

[Amruta09]

@Daveftw

Who is giving you the timelines? I spoke to the customer care and they said shouldn't take longer than end of this month. Also they said if you order today, it will take 3 weeks.. so for someone who ordered one week ago, shouldn't be more than 2 weeks.

[Gahho]

I’m very disappointed with how Rogers is taking care of the orders. One of my phones “should” be ready tomorrow morning and my second phone is still “OPEN” although I’m #2. I reserved to have it shipped to a store and I made my order at 7:30am on launch day.

[Daveftw]

I could post my interaction with them. in 2-3 weeks I will find out when it ships. Then an extra 1-2 weeks to have it shipped after that point. 

thats with my preorder.

[Amruta09]

@Daveftw
Your friend who received a phone, he ordered The same phone same color?

[Daveftw]

That is correct. Two friends actually. One is scheduled delivery monday, the other just received his maybe 30ish minutes ago. Mine has no delivery date because they don't have one to ship to me. Rogers has to order more, and then have them sent over seas and then inventoried and then the order will start processing, in about 3 weeks.

[spikelev]

yea this is a joke, my confirmation email is literally time stamped 8:01 AM on the 13th and not even shipped #1 in line too. sounds like we could order from apple today and still get it before rogers gets ours to us

[Amruta09]

@Daveftw

And they ordered later than you? If they ordered later and still received before you, I think it's some kind of a glitch!

[Daveftw]

you could walk into the apple store right now and get any model you want.

The reps say this is an apple problem, the reps are wrong. This is a rogers problem. They didn't simply order enough. Period.

[marinerbc]

been with Rogers for 23 years ,

Reserved Pro 512 gray at position 1 at opening , the phone is no show at the store , Reservation system through the years never field to amaze me , this year  is the funniest though 

received an email at 09:11 AM today  saying that i am getting closer ... at # 1  ... " While you’re waiting, we thought we’d update you on a few important details about your reservation. You’re currently number 1 in line. A Apple iPhone 11 Pro 512GB Space Grey has been reserved for the wireless number.  LOL oah well 

" he who reserve first day , may live to get the phone any/another day ...Good slogan for Rogers.

[Daveftw]

Just cancelled the hardware upgrade preorder and my service with rogers.

It's funny going through my chat history with them, I've had significant issues with them twice a year every year for 6.5 years. Not once has any problem ever been really rectified. 

I call retention and loyalty department to discuss cancelling service - they did it swiftly without hesitation. They did not care they lost a customer who had been with them for years. 

I guess this is how telcom is in 2019 in canada. 

[Hmlk7]

@Daveftw
I would have left long ago my friend I’m just stuck here because of work really. Used to be with Telus better reception better service thousand times over just a recommendation if you’re looking for a new carrier. Steer away from bell as well pretty much run their company just like Rogers.

[spikelev]

That is bizarre, the odd thing about all this is it’s not like when the x was released where it was a major physical change. Didn’t seem like an as popular year for upgrading as it seems a little bit like the iPhone 10 S2 if you know what I mean. Yet they can’t foul fill orders very odd.