Good evening @rakesh2,
Welcome to the Rogers Community Forums! Thank you for your post.
Being unable to make outgoing phone calls can certainly be a major inconvenience!
Along with changing SIM card, I'm assuming you've tried rebooting the phone and resetting your Network settings. If not, it would be the first thing to do.
We can definitely help in troubleshooting the issue and hopefully find solution.
To do so, we'll need more information from you:
Looking forward to your reply!
We appreciate you getting back to us with more information, thank you!
What we would like to do is get access to your account services so we can have a closer look and also try refreshing the signals to yours and your wife's device from our end.
We hope to hear back from you soon!
If you guys not fixing the problem then please let me know. So i will complain.
Where should I complain for poor reception or call failed.
Please PM the moderators here using the instructions in post 6 of this thread. PM instructions also in the link below:
If i pop my friends SIM card then how he will use his phone.My problem is in a week call failed 2 or 3 days.so i can not keep my friends SIM card for a week. Its happen at outside at that time my friend is not with me.
If rogers connect me to his network team then might be they solve my problem. Thank you for your advice.
If you're unable to swap SIMs with a friend as recommended, please head to the nearest Rogers store to pick up a brand new SIM card. On the surface, this appears to be a hardware or SIM card fault for the issue to follow you from location to location, so let's eliminate the SIM card as a possibility.
Step 1: Borrow a friends sim card for 10 minutes. Pop it in your phone and attempt to make a call. Ask someone to call you and see if it comes through. If everything works, your iPhone hardware isn't the problem
Step 2: Go to Rogers and get a new sim card. Pop that in your phone and attempt to make and receive calls. If that doesn't work, then you know it's a problem with the way your account is setup. If so, go on to step 3.
Step 3: Contact Rogers network team and explain the steps you've taken (tried your friend's sim, changed your own sim card). Have them look at your account and try to get to the bottom of the issue. Disabling wifi calling and re-registering all your lines would help.
Follow those steps bud