empty voicemail messages - no missed calls

[SeastaR22]

I have an I phone 6.  Several times a week I have notifications that I have voicemail waiting but there are no corresponding "missed calls".  When I check the messages there is never any content - just dead air.  My guess is they are from telemarketers/scammers but why are the missed calls / numbers not showing up?  Any help with solving this great annoyance would be welcome.  Thanks in advance

***Added Labels***

[RogersMaude]

Good evening @SeastaR22,

Welcome to the Rogers Community!

Getting unwanted voicemail messages can certainly be inconvenient. If you don't experience any issues with incoming calls, these voicemails are going to be from blocked numbers, such as spam calls.

Currently, we do not offer a feature that would prevent specific numbers from leaving you a voice message.

Adding the iPhone Visual Voicemail for $7/month or disabling the voicemail altogether are options available to you to manage your voicemail messages.

Hope this helps!

RogersMaude

[JTRACKER]

I find the response and solution quite useless as well as a suggested money grab, if I still have to listen to a moron (criminal) extortionist that I blocked, in order to delete the voicemail from the "CRA" or some other "Enforcement Action".

[RogersCorey]

Greetings @JTRACKER!

I am sorry that it wasn't the answer you were hoping for. 

I've personally sent letters to my local MP and MPP to do something about these scammers. I had to go so far as to outright cancel my landline because it was receiving more scam calls than legitimate calls. 

As technology and laws catch up, we should hopefully be able to put a stop to these kinds of calls in the future.

Regards,

RogersCorey

[HKilo]

Same issues. I agree with this. Telling a customer that a possible solution is to pay more money is a slap in the face. Esp. for an inconvenience that the corporation should have focused on eliminating in the first place.

[jjjjy7]

About once a day I get a notification on my phone that I have a voice mail.  The phone however never rang, and there is no indication of an incoming call in the call log.   When I log into my voice mail it does say I have a voice mail, but there is nothing there.  I have had others call me and leave a voice mail, and everything works fine.  It doesn't appear to be an issue with my phone as my phone is simply reacting to the notification from Rogers.   Not sure what is happening.

[57]

@jjjjy7 : I have voicemail turned off on my cell, but on my home phone I hear "You have X new messages, first new message..."  It then goes to the first message.  The message may be "empty" if someone didn't bother to leave a message, but the phone "rang" long enough to go to voicemail. I can then delete that empty (non-)message....  Telemarketers leave lots of empty messages...

Sometimes a call will go directly to voicemail for some reason like you being on the phone, or the phone being out of range/service, or a text to voicemail message, etc.  Depends on your features.

[jjjjy7]

@57  Thanks for the reply, but I don't think this is the case.  I can guarantee the phone does not ring.  As far as telemarketers, I get plenty of the them and they almost always leave a voice message - and I get an indication in the call log of their call whether they leave a message or not.  I suspect there is a glitch somewhere.

[smackz]

I agree I am also getting empty voicemails as well,just yesterday I had to spend 10 minutes deleting a whole slew of empty messages!its frustrating!this issue needs to be fixed,or I cancel everything,has anything been done with this on Rogers end?

[davemitchell23]

This has been happening to me for months. Same thing... no call, multiple blank messages. I’m worried it’s a hack not telemarketing...

[Jsoulliere]

Not an acceptable response. Pay or disconnect the service? Are you kidding me. I shouldn’t have to pay an extra fee to not have my voice mail box filled with empty messages from numbers already blocked. Fix it. Unreal. Bell never had that problem and this is a new problem with you so fix it!

[TimmoWarner]

If you have an iPhone and have blocked a number the person calling can still leave a message. This may be why there are blank messages without the phone having rung at all.

From Apple's support site: "When you block a phone number or contact, they can still leave a voicemail, but you won't get a notification."

[Pauly]

I concur, however this is not just specific to Apple devices, A lot of Androids also will stop your phone from ringing if the number has been blocked but they can still leave a voice mail.

The reason why?

Voicemail is a Network Feature, it works even if your handset is off, broken or falls in the lake/ocean.  Most Call Block Features are a feature of the handset, yes the phone blocks it, it really does not block it it still rings but you don't see the phone ringing its hidden from you, but the network just thinks you didn't answer so it goes to voice mail

[danayo]

I couldn't agree more. I just deleted FIFTEEN empty messages from my voicemail. Rogers surely you can do better.

[RedB]

This thread is over 4 years old and STILL no solution.  I should disable my voicemail COMPLETELY to avoid empty messages 15-20 times a day? 

How is there not a solution to this.  Blocked calls on my device should not then be forwarded to a voicemail.  I don't care that these calls are just "not ringing".  

How is this 4 years old (or more) and still no answer?

[EricBuist]

I'm reaching a point where this looks like a "good" thing. 95% of "voice" mails I'm getting are just silence, and I'm getting multiple notifications for that silence message: a first notification telling me I have 1 message and 0 urgent even if I sent an incoming call to voice mail, and then the notification that I have voice mail, and then I have to login to the voice mail system, enter my PIN, wait, press 1, wait, wait, wait, and delete the empty message. This is driving me so mad that this is a question of time before I end up tossing my phone around, and then regret it. Your post makes me believe user experience varies, and that works great for some and is messed up for others. This is a major headache for both customers and customer representatives. I'm thinking about completely disabling voice mail at this point, but cannot find any option for that. Once again, again and again, this is hidden away in a backend only customer service can access. This is a really annoying trend caused by developers cutting corners and not implementing everything, but developers are forced either to do that or work on their spare time to fully implement features and applications.

One silly workaround is to set the time before voice mail as long as possible, but even with that, some automated bots wait and send empty messages, although less often. But voice mail has some uses and I'd like not to shut it off completely. Ideally there would be something built into Android that would pick up the phone, record the calls on the device with possible cloud backup, similar to these old cordless phones with builtin answering machine. That would offer maximal flexibility even with ASR that would detect messages without any speech.

[MDK-2024]

@EricBuist wrote 95% of "voice" mails I'm getting are just silence

Scammers are using "auto-dialers" to try to connect to you. After a few non-answered "rings", Rogers voice-mail kicks-in, just before the auto-dialer hangs-up on you. So, you get 1 "silent" second in your voice-mail.  Some auto-dialers do not "hang-up". Thus, I get 120 seconds of "silence" in a voice-mail message.