Apple Watch Ultra | Plan Rogers - Status No Connection Issue | No Cellular Connection

[ahmedhuang]

Hello Roger’s Community / Admins

As of 2024 January End. 

I am trying really hard to get this Apple Watch Ultra get Cellular Connection and Data Working - 

It was working perfectly fine last year, in 2024 we changed the plan to more discounted package, after that new profile was created my Apple Watch stopped working - I got it recovered with new Apple Watch number - tried following for the past three days with the customer support agent 

1- Apple Watch Firmware updated

2- Erase and factory reset Apple Watch 

3- Re-Linked Setup Cellular - with status Success 

4- When I phone is left behind there is a big Red X mark in the middle of screen saying no cellular connection - despite of Enabled Cellular and Cellular Data ON - on the watch itself 

5- Nothing is working 

6- There was a case number generated for back to back issue - but today I called Roger’s Tech support they found out the ticket is closed - I fail to understand where this issue is leading to.

Any thoughts guys ? Really I have tried all possible solutions - even I read some where about IMEI - I have checked with them the IMEI binding is correct 

Regards

Ahmed 

**Labels Added**

[RogersZia]

Good evening @ahmedhuang,

Welcome to the Community!

I appreciate the details you've shared, it definitely helps narrow down what may be causing a connection issue. Did tech support tell you why the ticket was closed? 

Does the Watch work fine when it's in the vicinity of your iPhone? I went through Apple support and found this link, can you try the steps listed in the article?

Please keep us posted!

RogersZia

[MarkAJBennett]

Same issue and yes it does work when connected by Bluetooth

[RogersMaude]

Good morning @MarkAJBennett,

Welcome to the Rogers Community and thank you for your post!

We surely want to help you successully link your Apple Watch to your iPhone plan. If I understand correctly, it is currently connected via Bluetooth.

Have you gone through the process where you had to pick a plan and confirm the 9-11 address?

If you have not yet done so, follow these steps to get a data/cellular plan for your Apple Watch

1. Open the Watch app on your iPhone, tap Cellular and then tap Set Up Cellular to get started.
2. Sign in with the MyRogers account that your iPhone is on.
3. Add your smartwatch to your Rogers Infinite plan or get a new plan for your smartwatch.
4. Review your smartwatch plan and tap Continue.
5. Review and agree to the terms and conditions.
6. Add a 9-1-1 emergency address.
7. Enter the street number in the 1st address line and the street name in the 2nd address line.
8. Review and submit your order.
9. Congratulations, your smartwatch is now connected to the Rogers network.

Check out this useful articles for further assistance!

How to add an Apple Watch to your mobile plan >

What you need to set up an Apple Watch with Rogers >

How to link your Apple Watch to your iPhone >

Troubleshooting your Apple Watch >

Hope this helps!

RogersMaude

[MarkAJBennett]

Yes, I did.