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Setting up Cellular on replacement Apple Watch SE

bacan2012
I plan to stick around

I replaced my Apple Watch SE, but I am unable to link my existing Rogers watch plan to the replacement watch.  After completing my 911 address I get a "something went wrong" screen: "Your smartwatch plan has been activated and added to your account but we were unable to link the plan to your smartwatch."  Error WS510.  I called and a case was opened on October 6.  I received automated call today that there was a delay in resolving it.  I'm now paying for a service that I can't use.  I called in but was refused a credit until the issue is resolved.

 

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6 REPLIES 6

Re: Setting up Cellular on replacement Apple Watch SE

jszczur
I've been around
I got the exact same message today. Also no resolution ? Did they solve yours yet

Re: Setting up Cellular on replacement Apple Watch SE

bacan2012
I plan to stick around

No update unfortunately.

Re: Setting up Cellular on replacement Apple Watch SE

bacan2012
I plan to stick around

If not solved by end of this week I will unfortunately be moving my line to a provider that can activate cellular on my Apple Watch.  I need this feature (and am paying for it!).

Re: Setting up Cellular on replacement Apple Watch SE

Good Day @bacan2012 , @jszczur @KanewtZ! 😊

 

Fellow Apple user here! 🙌 Thanks for bringing this is our much needed attention. I know how imperative it is to ensure you stay connected and we're sorry to hear the inconvenience this has caused.

 

Have you had the chance to have a gander at this thread? It sounds like it may very well be an issue pertaining to the IMEI. May I suggest confirming that the IMEI is matching on the account? I'm hopeful this will solve the issue. 

 

In the event that the issue persists, feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Looking forward to hearing from you, 

 

RogersJo 
 

Re: Setting up Cellular on replacement Apple Watch SE

branana
I've been around
How does one do this exactly? “ May I suggest confirming that the IMEI is matching on the account?”

Re: Setting up Cellular on replacement Apple Watch SE

We can check that for you @branana!

 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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