10-10-2023 10:11 AM - last edited on 10-10-2023 10:15 AM by RogersCorey
I replaced my Apple Watch SE, but I am unable to link my existing Rogers watch plan to the replacement watch. After completing my 911 address I get a "something went wrong" screen: "Your smartwatch plan has been activated and added to your account but we were unable to link the plan to your smartwatch." Error WS510. I called and a case was opened on October 6. I received automated call today that there was a delay in resolving it. I'm now paying for a service that I can't use. I called in but was refused a credit until the issue is resolved.
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10-10-2023 06:37 PM
10-10-2023 08:46 PM
No update unfortunately.
10-11-2023 10:08 AM
If not solved by end of this week I will unfortunately be moving my line to a provider that can activate cellular on my Apple Watch. I need this feature (and am paying for it!).
10-12-2023 10:11 AM
Good Day @bacan2012 , @jszczur @KanewtZ! 😊
Fellow Apple user here! 🙌 Thanks for bringing this is our much needed attention. I know how imperative it is to ensure you stay connected and we're sorry to hear the inconvenience this has caused.
Have you had the chance to have a gander at this thread? It sounds like it may very well be an issue pertaining to the IMEI. May I suggest confirming that the IMEI is matching on the account? I'm hopeful this will solve the issue.
In the event that the issue persists, feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
Looking forward to hearing from you,
RogersJo
10-15-2023 03:24 AM
10-17-2023 08:09 AM
We can check that for you @branana!
Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
Regards,
RogersCorey