Setting up Cellular on replacement Apple Watch SE

[bacan2012]

I replaced my Apple Watch SE, but I am unable to link my existing Rogers watch plan to the replacement watch.  After completing my 911 address I get a "something went wrong" screen: "Your smartwatch plan has been activated and added to your account but we were unable to link the plan to your smartwatch."  Error WS510.  I called and a case was opened on October 6.  I received automated call today that there was a delay in resolving it.  I'm now paying for a service that I can't use.  I called in but was refused a credit until the issue is resolved.

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[jszczur]

I got the exact same message today. Also no resolution ? Did they solve yours yet

[bacan2012]

No update unfortunately.

[bacan2012]

If not solved by end of this week I will unfortunately be moving my line to a provider that can activate cellular on my Apple Watch.  I need this feature (and am paying for it!).

[RogersJo]

Good Day @bacan2012 , @jszczur @KanewtZ! 😊

Fellow Apple user here! 🙌 Thanks for bringing this is our much needed attention. I know how imperative it is to ensure you stay connected and we're sorry to hear the inconvenience this has caused.

Have you had the chance to have a gander at this thread? It sounds like it may very well be an issue pertaining to the IMEI. May I suggest confirming that the IMEI is matching on the account? I'm hopeful this will solve the issue. 

In the event that the issue persists, feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Looking forward to hearing from you, 

RogersJo 
 

[branana]

How does one do this exactly? “ May I suggest confirming that the IMEI is matching on the account?”

[RogersCorey]

We can check that for you @branana!

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey