Missing Voicemail Notification

[Shabster]

iPhone 8. I recently switched my service from Shaw to Rogers. The phone receives, stores and plays back, incoming voicemails, but the Voicemail icon is now missing the red dot alerting me to new voice mails. Is it possible to fix this issue?

***Edited Labels***

[RogersJermaine]

Hi @Shabster,

Welcome to the Rogers Community Forums, and thank you for posting your question here. We do hope that the migration of your services over from Shaw has been a pleasant one, and we do hope to further assist you with any inquiries you may have.

Have you had any issues with the voicemail indicator not showing on your phone before? If you have not encountered this before, could you please check the following:

• Ensure that your phone is up to date.
• Then also check that the phone notifications are on. Go into Settings > Notifications > Phone. Check that you have your badges enabled.

Let us know if that helps.

RogersJermaine

[Shabster]

Thank you for the response. My phone is updated to iOS Version 16.6.1. Allow notifications is on. Badges is on. Still no Red Dot.

[RogersMoin]

Hello, @Shabster.

Thank you for confirming the iOS version, Notifications, and Badges status. It's puzzling why the Badge is not turning on for new voicemails. 

Please try the following: Turn the Badge off, force restart your iPhone and then turn the Badge on. 

Please keep us posted. 

Cheers,

RogersMoin

[Shabster]

I did the Badges/Restart thing. I still don’t have the Badge indication of a new voicemail.

[Shabster]

Additional info: My second phone number, used as a home phone number, is an iPhone 8, and it does show the Badge indicating a new Voicemail.

[RogersMaude]

Hello again @Shabster,

We certainly want to help you in resolving the voicemail notification issue you're experiencing, at this time.

If I understand correctly, both of your phones are iPhone 8, however, you only seem to notice the missing voicemail indicator on one line. Is that right?

Were both your phone numbers ported in from Shaw? Do you know if they have the same voicemail feature?

To further assist you in resolving this, we'll need access to your account. Please send a message to @CommunityHelps so we can discuss privately and take a deeper look into this.

To know more about our private messaging system, click here. Thanks!

RogersMaude

[Shabster]

Oops. A tad embarrassing. The iPhone missing the voicemail notification is an iPhone 12 mini. Both purchased from Shaw.

[Shabster]

I visited my local Rogers shop. The associate that helped me said that since my Rogers’ service included the text message alert feature, the New Voicemail red Badge was redundant and not available any longer. Is he correct?