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Apple Watch ultra won’t connect to cellular

alsofckdyrdad
I've been here awhile

struggling with this, never had issues with my series 6. I have spent 4 hours trying to get this stupid watch to connect 

 

 

I have restored the watch like 8 times today, reconnected it to rogers at least 14 times. 

Always the same thing. In settings/cellular it says. 

plan: rogers

 

status: no connection

 

any help would be appreciated 

 

*Added Labels*

2 REPLIES 2

Re: Apple Watch ultra won’t connect to cellular

RogersMoin
Moderator
Moderator

Hello, @alsofckdyrdad.

 

Thank you for your post, and welcome to our Community!

 

Not being able to connect your new watch can be bothersome. I appreciate you trying to restore and reconnect the watch multiple times; understandably, it's frustrating. 

 

Have you unlinked your Apple Watch Series 6 before connecting your Apple Watch Ultra?

 

I hope your Apple Watch Ultra has been connected since your post. If not, please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

Re: Apple Watch ultra won’t connect to cellular

Yes, the series 6 is disconnected. The series 6 also cannot connnect to cellular, I currently have a ticket opened with technical support
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