01-31-2021
09:51 AM
- last edited on
01-31-2021
10:17 AM
by
RogersTony
I just got a new Apple Watch SE and was trying to set up the cellular. I have an infinite plan, the instruction says I will see a choice between “add to the infinite plan” or “ add a new plan” when I set it up. However there was only one option for me, which “add a new plan”. The difference is the new plan will only have 1GB data. Is there anyway to add the watch to the infinite plan? Thanks
*** Edited Labels ***
01-31-2021 09:50 PM
Good evening @vanessaxiao,
Welcome to the Community!
I hope you like the Apple Watch so far! You will need an Apple Watch plan. The plan gives you the freedom to stay connected with just your watch. With Apple Watch plans, your existing smartphone number is extended to your watch so you can receive calls and text messages the same way you do on your phone!
You can share your Rogers Infinite data with your Apple Watch and enjoy worry-free connectivity! Right now you can get an extra 1 GB of max speed data added to your Rogers Infinite plan. Plus, the first 3 months of your Apple Watch plan are on us!
For more information, visit http://www.rogers.com/applewatch.
RogersZia
02-14-2021 09:03 PM - edited 02-14-2021 09:04 PM
Tried adding Apple Watch to my existing infinite plan and it only offers me the regular $10 plan with 1GB of data. This issue has been going on for months ago. Took it to Rogers store three times, spent hours on phone and live chat talking to Rogers and still no luck. Why can’t the back office just add the watch to my plan rather than me trying futilely to add it to no avail?
02-14-2021 09:05 PM - edited 02-14-2021 09:07 PM
Unpaired watch from original iPhone, now paired to new iPhone........ Still No luck
02-15-2021 10:18 PM
Good evening @djmguy,
Welcome to the Community! Thank you for posting your inquiry and the details of what you've tried so far.
We'd like the opportunity to help you resolve the issue preventing you from completing your activation. With access to your account, we should be able to confirm what may be causing this error.
Please reach out to us via PM @CommunityHelps so we can assist you further. For more information on how our private messaging system works, click here.
Looking forward to your PM!
RogersMaude
02-20-2021
01:35 PM
- last edited on
02-20-2021
01:51 PM
by
RogersMoin
did this get sorted for you?
02-20-2021 05:55 PM
02-20-2021 07:04 PM
02-20-2021 07:06 PM