I heard my friend told me the same problem and they switched to BELL and happy since then. I didn't believe it that time thought that sounds like a weird case, now it lays on my own and I will talk to BELL as well, already switched Rogers cable to Be...
can not believe I saw the first question posted on 2021-Jan, and after 2.5 years I got the same issue, bought a new Apple Watch and spent 1.5 hours today in Rogers Store, and the rep there spent 1 hour talk with backend guy and eventually I got a tic...