Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

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Moderator
Moderator
Posts: 278

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hello @bmw1!

 

A warm welcome to the Rogers Community Forums! Great first post! 👍

 

Hopefully, you've had the opportunity to review this thread as it has a lot of great information relating to Dual SIM/eSIM support and activations for eligible iPhone devices! 

 

In order to be considered eligible, you do need to be on a No Tab/BYOD plan (meaning no FLEXtab/subsidy balance remaining on your line) and have an eligible iPhone (XS, XS Max, or XR). Please check out our FAQs found HERE.

 

If you have a business account, I would also urge you to reach out to our Business team directly so they can assist further with any questions you may have regarding your corporate services! You can speak to a Business Specialist at 1-866-727-2141 or reach out via Twitter @RogersHelps or via Facebook.com/Rogers. As a business customer, once you have obtained your QR code, you should have the option to activate your eSIM Card through the Contact Centre if preferred.

 

I hope this information is useful!

 

RogersLaura

 

 

I've Been Around
Posts: 1

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

IMHO, all of the carriers need to do more training of their in-store staff. Rogers just lost my business last night because they weren't able to port a number to the e-sim on my iPhone Xr. I went to the "flagship" Waterloo store and the first thing I'm told was "OHH, the manager just left and they're the only ones who know how to do it.". Then they talked to someone else and proceeded to tell me I can't do it if my phone is on contract. 

 

*it's activating a new line* - whether my device's primary SIM is on another network, under contract or not, should be irrelevant. I went next door to Bell and activating a new line on my e-Sim. They struggled too but at least they figured it out and they got the business.

 

My device's primary line is a Telus business plan and now instead of a Rogers 2nd line I've got a Bell 2nd line. Oh well. It's too bad, if the staff were better trained, they would have been able to handle this relatively simple transaction... this thread was why I was at Conestoga Mall in the first place.

I've Been Here Awhile
Posts: 2

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

I was at the lime ridge mall location today as well to swap to esim and I was again told like you that this is not possible and that i have to add a line to my account to use it on esim and that I even have to have another Rogers SIM card in the physical sim tray for it to work. I am so frustrated with them
I've Been Here Awhile
Posts: 2

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

I am desperately trying to understand this fully. I will try and be as simple and straight forward as I can.  I am supplied a sim by my company for use when travelling/home or in the US.  I would rather not carry another phone with me, so I want to understand my options regarding eSim.

 

I currently have an iPhone XS Max.  It is part of my family's 40GB ShareEverything plan.  My particular line (6085) has a small balance due on a tab.  The primary line (4919) is my wife and it has no tab.  From what I have understood on this thread, I can pay off my tab balance of about $300.   I can go to the Rogers Flagship store and request an eSim. 

 

If I get an eSim, am I still part of my share everything plan?  When I have had to switch sim cards in the past, I have not had to change my number.  Changing my number (6085) would be a deal breaker so I need to ask, can I keep my existing Rogers (6085) number?

 

Thanks for your help and a clear answer.  

 

Cheers,

John

Moderator
Moderator
Posts: 2,046

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Good evening @sheeko & @BoatGuy,

 

You can definitely perform a SIM swap to an eSIM on a line that is on a term or no term.

You must go to a participating Rogers to purchase an eSIM ($10).

 

At this time, only Business customers can activate an eSIM Card through the Contact Centre.

If you are not a Business customer, heading to the nearest supporting retail location to activate an eSIM Card is the right thing to do.

 

We often remind our staff at retail locations that this change took effect.

Have you tried speaking with the store manager?

 

I am really sorry for any inconveniences this may have caused you.

 

RogersMaude

I've Been Here Awhile
Posts: 2

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Thanks for the response. I did end up doing the swap on my second visit. On the first visit, the customer rep was really misinformed how the whole esim idea works and she was the one who said she talked to the manager and she said he confirmed what she said. After leaving the store i contacted Rogers support on Facebook who confirmed my thoughts about the possibility of the swap and that he would escalate the complaint I had so the store manager can better train their employees. The following day I went to the store again and was helped by a different rep who even though hadn’t done this before was at least willing to listen to what I had to say about how to do this from what I have been reading and it worked like a charm. I just think it is quite frustrating that a very simple thing like a sim swap needs two store visits and wasting a long time and frustration to get it to work.
Thanks.
I Plan to Stick Around
Posts: 49

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Quick Question: I have a personal plan with non shared data, can I still get eSIM or eSIMs require certain plan type?

Moderator
Moderator
Posts: 278

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hello @brararsh,

 

Great question! 😁

 

So long as you have a compatible device (iPhone XR, Xs or iPhone Xs Max), you should be able to activate eSIM using any price plan. If you have a Regular Consumer account, please be sure to visit one of our select locations as specified in post #1 of this thread and they will be able to assist with the activation. (As noted in this thread, there is a cost to purchase an eSIM card which is approximately $10 + taxes).

 

If you have an enterprise or corporate cellular service plan, check with your company's telecom administrator to see if they authorize the activation of a new line using an eSIM on the corporate account to be used on the Dual Sim device. 

 

I hope this helps!

 

RogersLaura

I Plan to Stick Around
Posts: 31

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hi! Any plan on expanding the available locations? (even to online?)

I don't feel like driving a 5 hours roundtrip just to get an eSIM activated. And your competitors have it available online.

Moderator
Moderator
Posts: 151

Re: Dual SIM/eSIM now available for eligible iPhone XS, XS Max and XR devices

Hey @TwitchyPuppy,

 

I wouldn't want to drive that far either. Unfortunately, we don't have any further information to provide at this time. We will definitely update the Community as soon as we do. 🙂

 

RogersTim