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We appreciate your inquiry regarding eSIM/Dual SIM support being offered for Samsung devices through Rogers. Regretfully, we do not have any new information to share at this time.
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No clue what's stopping the carriers. The same problem with the S20 / Note 20. I'm under the impression the carriers asked for it to be disabled. The phones have support for it. It will never be 'enabled through a future software update' - don't believe that on Twitter, they said the same thing for the S20 / Note 20 and it never happened.
Return the device for a full refund if it matters to you.
I was told by three Rogers representatives that the S21 is dual SIM capable using an electronic SIM or E-SIM. Based on this information I purchased the phone. IT IS NOT E-SIM or DUAL SIM CAPABLE.
Two representatives at technical support continued to tell me it is possible to set up the phone for dual SIM but they were unable to do it and finally conceded it's not possible.
Do not purchase the S21 if you're in the market for dual SIM capability.
Samsung released an update in April to support ESIM on their devices.
Why is the Samsung Note 20 Ultra not supported by Rogers for ESIM?
Can we please get an update when this will be available in Canada.
Only reason I got this phone is because I was told by Rogers employees it would support 2 phone numbers.
I am not sure your response is correct. If you own an iPhone, Rogers and other carriers will support eSIM, just not Samsung. I believe it is Samsung that wants us all to buy more phones and why we won't get dual sim from them. I will not buy another Samsung phone again because of this and I have owned Samsung since S2...