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LG Devices - Can’t Make or Receive Phone Calls?

Hello, Community. We hope everyone is enjoying summer and keeping safe! A small group of customers using certain LG devices that currently have the previous version of the Google Search App on Android may not be able to make or receive phone calls. B...

Resolved! LG G5 Software Update - Last Week

Last week I had a pushed (300MB) update to my LG G5 to Version H83110h Starting from minutes after that update. I've been getting intermittent "network unavailable" when not on WiFi and I mean, 20 times per day. Again this began minutes after the upd...

bubbbab by I Plan to Stick Around
  • 5295 Views
  • 16 replies
  • 0 likes

Google Pixel and Google Pixel XL Reservation Number / Questions

Hey guys!Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here! 1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into ...

Meowmix by I'm a Trusted Advisor
  • 7756 Views
  • 837 replies
  • 0 likes

Resolved! Moto Z Play

I see that the Moto Z is available for reservation, is there any word on Rogers getting the Z Play? ***Edited Labels***

goaway by I've Been Here Awhile
  • 1998 Views
  • 2 replies
  • 0 likes

Resolved! STATUS text to 9116

I have a Samsung S7. Since upgrading to Marshmallow, the phone has been sending texts to 9116 with STATUS as the message. Online searching suggested it was a Visual Voicemail App issue on Kitkat phones, but I don't have Kitkat, and can't find that ap...

McMommy by I've Been Here Awhile
  • 9652 Views
  • 6 replies
  • 0 likes

Resolved! Sim card removed - Unable to detect your SIM card (Samsung Galaxy S5)

Hello! I'm looking for assistance with a persisting error message on my Samsung Galaxy S5. The phone is in great shape (original phone), no other issues with the hardware or software. I've recently been receiving the error "Sim card removed - Unable ...

franky18 by I've Been Here Awhile
  • 5248 Views
  • 3 replies
  • 0 likes

Resolved! No caller ID name on my phone

Hi, please help me I am not able to see any caller information on my device. I contacted my found ISP and the customer service agent refered me that this issue is associated with the OEM and they adviced me to contact you. Later I found this, http://...

User1734030 by I've Been Here Awhile
  • 3867 Views
  • 2 replies
  • 0 likes

Resolved! Samsung Galaxy S6 (Out of Stock)

Hi. I was wondering if I can have an ETA on the 3 x Samsung Galaxy S6 hardware upgrades for Business that I requested. Can someone let me know?Thanks,Stephane

Resolved! Unlock S7 Edge from another carrier

I got the S7 Edge from Bell in March. It was never used/activated. (Basically I swapped with my Dad at the store when he signed up with Bell - he never inserted the Bell SIM). I inserted my Rogers SIM thereby locking it to Rogers. It works perfectly ...

billsbury by I'm Here A Lot
  • 3629 Views
  • 4 replies
  • 0 likes

Resolved! Usage Counter Not Resetting on Nexus 6

Ever since my last statement billing (Sept. 18th) the next day I was getting the over specified limit message on my Nexus 6 (Motorola). I've modified with the data usage settings to see if there was anything to make the message disappear and nothing ...

maxou723 by I Plan to Stick Around
  • 2528 Views
  • 10 replies
  • 0 likes

Resolved! Moto z

When will Moto z and Moto Mods be available through Rogers? *Edited Labels*

CM12 by I've Been Around
  • 2072 Views
  • 3 replies
  • 0 likes

Resolved! Samsung S6 backorder?

HI, I ordered a Samsung S6 3 weeks ago from a crm (retention agent) who said that I'd get it in 3-5 business days, possibly sooner. After a week and no tracking email I called in and spoke to another rep and after a long time (rep was very profession...

HyLander by I've Been Here Awhile
  • 1733 Views
  • 2 replies
  • 0 likes

Resolved! wifi calling on LG G5

I am a new Rogers customer. Went to the local store and selected the LG G5. Since I have a weak signal back home, I specifically asked about the wifi calling option. I was told I would be able to use this option if the signal is too weak as it switch...

ld29253 by I've Been Here Awhile
  • 8645 Views
  • 29 replies
  • 0 likes

Resolved! Connecting Motorola X Play to PC

I just got my first Android phone - Motorola X Play and trying to figure out why I cannot connect my phone to PC in order to upload some ringtones to the phone. I had an understanding that once I connect a phone to PC I get to see a list of folders, ...

TeDD13 by I'm a Trusted Contributor
  • 1919 Views
  • 6 replies
  • 0 likes

Samsung Galaxy Note 7 Replacement Program

Hey Community, After being notified by Samsung that they have stopped selling the Galaxy Note 7 due to reported safety issues, we immediately suspended shipments and sales of the device in all our stores and through our website. Samsung is working on...

Resolved! Android device - Email Issues

Samsung Galaxy S6 5.1.1 Update I am haveing oroblems with my emails on mu S6. I am using a sympatico sever. and gmail account. I will have an indication that I have email, when I go into look at it sometimes it appears for a period of time then disap...

binglehart by I've Been Here Awhile
  • 1707 Views
  • 3 replies
  • 0 likes

Resolved! Using soluto to transfer stuff from old phone to new phone

The screen on my old Samsung Galaxy S4 is broken and I have a replacment one. I want to transfer everything (texts, contact info, photos etc...) to my new phone. I have soluto set up on both phones. What can I do? Please help! I find the soluto websi...

cincisa by I've Been Here Awhile
  • 1743 Views
  • 3 replies
  • 0 likes

NOTE 7 Battery / Lag issue?

Well there's been a lot of talk all over already about the Note 7 having battery life, heating, lag issues. Part of the problem is the fact that in North America we got the obviously worse SnapDragon as apposed to the Exynos version that they got in ...

Headfake by I Plan to Stick Around
  • 2587 Views
  • 11 replies
  • 0 likes

Resolved! Revived Galaxy S3 asking for "SIM Network Unlock PIN"

I was given a broken Samsung Galaxy S3 SGH-I747M that was going to throw away. The thing was dead. I figured out how to Re-flash the stock firmware (Android 4.4.2) and that brought it back to life. Since there were Rogers and Fido account apps on the...

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