Can receive group texts but not send them

[chadrutherford]

I'm actually not sure if this is a Google Messenger thing, an Android / IPhone thing, or maybe a network thing.

I'm an Samsung Galaxy S20 Ultra user (Just ordered a new S25 Ultra)

I'd say that most of the people I have in group chats are IPhone users.

For years I've used Google messenger and have had hundreds of group texts.

At the end of January (26th was the last text received in one of my group chats) I noticed that I was not getting responses from my texts in group chats but I receive all the chats as normal.

After confirming that my texts were not going through to many group chats I've tried without success

1) being deleted and readded to from group chat that couldn't receive my texts

2) clearing cache and force stopping Google Messages

3) clearing cache, uninstalling and reinstalling Google messages

4) switching to Samsung messages as default messaging app and trying to text (and still my texts didn't go through to the group chats that they weren't going to before)

5) oh ya of course shutting off my phone and restarting it.

Nothing has worked. Does anyone have any new suggestions, advice, or knowledge about this issue?

**Labels Updated**

[LordDrakkon]

To rule out any usual bug or something on the s20 causing the issue. When you get yoyr s25 Ultra. Do not use SmartSwitch and do not restore any backups to the device to prevent the issue from being carried over, if the issue is with your device.

Are the iPhone's and iMessage users up to date with their iMessage and OS version? Apple a few months back, started intentionally restricting features to devices that are not up to date. Do they have RCS enables in their settings and in the iMessage settungs?

[chadrutherford]

I had received the S25 yesterday so I have already used smartswitch.

Many of my group chats include as many as 20 people. I'm not sure how I'm supposed to police or check with everyone to make sure thier software is up to date to be able to text with them.

When it was working snd then stopped I was on MMS so I did turn on RCS also after trying everything else to see if that would make a difference.

I expect to change over to my S25 later today when I confirm all my settings and notifications are the same on both phones.

[chadrutherford]

I swapped my aim card today and in order 5o get back into my Google messages app, it made me sign in with my login.

It didn't give me the option to not restore my messages so it populated my messagess.

I'm group messages from the new phone many of my group chats cannot see my texts.

I will say again, I have the same experience when I use Samsung messages.

I'm hoping for some help. Some of the groups are important that I participate in them.

[RogersCorey]

Good morning @chadrutherford!

Do you have any issues sending individual text messages or only group messages in these apps?

If individual texts work without issue, you should reach out to Google or Samsung directly for assistance with their respective apps.

~RogersCorey

[chadrutherford]

Sorry Corey,

It is only happening with group texts, not individual texts.

Tell me how if the exact same issue is happening with both independent apps starting at the same time, has to do with the apps?

If it was happening on one app and the not the other, I could understand that it was an app issue and it would make sense to be trouble shooting with the app that was acting up. 

It would seem to be common sense that when its on both apps are acting the same way, its either a network or a platforms integration issue.

Hence, I'm looking for suggestions from you, my network provider.

[LordDrakkon]

Factory reset the s25 Ultra and do not restore any backups. That will more than likely resolve the issue with your group chats.

Edit:  Do not use SmartSwitch as well, just in case that wasn't clear.  You want a complete fresh start and setup of the device. 

[chadrutherford]

My previous phone is packed up to be sent back to Samsung. 

I have 5 years (probably more including my previous phone) of information to be transferred 

If I factory reset my S25 how do I get all my apps and.files on it again without using smartswitch?

[chadrutherford]

Sorry i'm on a timeline here as i have to send my old phone back like today or tomorrow.

My previous phone is packed up to be sent back to Samsung.

I have 5 years (probably more like 9 including my previous phone) of information to be transferred

If I factory reset my S25 how do I get all my apps and files on it again ensuring its all transferred over without using smartswitch?

[RogersYasmine]

Hello @chadrutherford ,

By any chance, have you tried going into your Messaging settings and toggling RCS Chats on and off?

If that doesn't help, please refer to this support doc for reference: https://support.google.com/messages#topic=9459217

For assistance on the best way to transfer your phone's data, files, apps, etc., I would recommend getting in touch with Samsung directly for advice on that. You can find their contact information here: Product Help & Support | Samsung CA

I hope this helps!

RogersYasmine

[chadrutherford]

RogersYasmine,

Thanks for your reply.

I have gone and toggled the RCS on and off to see if made a differnce.

When my group responses stopped going through, I had never used RCS or that is was part of my possible experience so my text were always SMS/MMS.

So I turned on RCS to see if that helped or not.  I also turned on the toggle that used MMS when RCS wasn't available for the chat.

I have again turned off RCS completely to see if that helps.

Since that I have tried turning it on and off and experimenting but to no luck so far.

I have reviewed that Google page in the past and the information is very generic.  Also I have tried deleting the Google messages app and using just the native Samsung app and the results are the same.  This leads me to believe that this is not an app issue as if it was, one or the other should work.

If you had a link to somewhere that I could get actual technical help from Google, i'd love that link and I would explore this further with them.

I would have to believe that with both independent apps acting the same way, in that I'm receiving group texts as usual but not able to reply or react to incoming texts its either a network or an Apple/Android glitch/integration issue.

I read somewhere that there may be an issue with group texts with Apple users that haven't done that last Apple update and also for some that have.

https://forums.developer.apple.com/forums/thread/758905 

https://forums.androidcentral.com/threads/some-iphone-users-suddenly-not-receiving-text-messages-sen...

Does Rogers have any suggestions with regards to these Apple/Android update issues?

Again thanks so much for engaging with me in this forum.

[RogersCorey]

Thank you for updating us @chadrutherford. 

If you are sending these group texts directly via MMS and not using a Messenger app or RCS, then you might have an issue with your APN settings.

Please see here for the correct APN settings that should be inputted into your device: APN Settings on the Wireless Network - Rogers

Have you attempted the factory reset as suggested by @LordDrakkon yet?

~RogersCorey

[chadrutherford]

@RogersCorey 

I'm not sure how I would group text directly via MMS and not use a Messenger app or RCS?  Don't you need a messenger app to send messages?  

What i was saying to @RogersYasmine was that within my Google messenger app I turned on RCS to see if that helped or not. I also turned on the toggle that used MMS when RCS wasn't available for the chat.

I have again turned off RCS completely to see if that helps. (now that i've turned off RCS, Texting works but pictures in that app don't go through to the recipients.) 

I was also saying that I have tried both the Google Messenger app and the Samsung Messenger app and made both the primary app, and deleted the other app, and I am getting the same issues on both apps. 

I will look at my APN settings.

I did not attempt the factory reset as suggested by @LordDrakkon  yet as I had messaged him back and asked him how I was supposed to factory reset my S25 and get all my apps and files on it again ensuring its all transferred over without using smartswitch, and never heard back from him.

I have since had to send my old phone in for the upgrade so I don't have it.  I'd be happy to factory reset my phone if someone could tell me how I would go about getting all my information and apps back after the reset.

Thanks so much for your help @RogersCorey