wait times

[gb09]

I have been attempting to resolve a billing error since August.  I am now waiting for someone to pick up my fifth call on this issue with each call involving a wait time of hours.  I was told in my last call a week ago that the issue had finally been resolved and actually received an email stating that fact.  Surprise, it has not been resolved they have again taken the wrong amount out of my account.  I wrote a letter to the editor of the Toronto Star naming Rogers and calling out their poor customer service.  It was printed in the Letters to the Editor section of the paper on November 28, 2023.  Rogers should have a look

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[RogersJo]

Greetings @gb09, 

A warm welcome to the Community and Congrats on your first post with us! 😊 Thank you for bringing this to our attention. I'm saddened to hear what transpired. I can assure you that this is most definitely not the type of experience we want you to be having. Ensuring that you receive exceptional customer service is very much at the forefront of what we strive for.

Please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.

Looking forward to hearing from you,

RogersJo