keeping email address

[cjw2]

Im planning a move to an area Rogers does not have cable, tv or phone service. My current tv/phone/internet will be terminated because of the new location. Can I subscribe to wireless internet where I know Rogers has 5G and keep my current email address?

*Added Labels*

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@cjw2 wrote:

Im planning a move to an area Rogers does not have cable, tv or phone service. My current tv/phone/internet will be terminated because of the new location. Can I subscribe to wireless internet where I know Rogers has 5G and keep my current email address?

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I would think that this should be possible.  However, I don't know how Rogers would handle the transition of your email addresses to a new Internet account now that Rogers has suspended subscribers from setting up new email addresses.  I would send a private message to @CommunityHelps  and ask them for advice and assistance.

[cjw2]

Hi, thank you for the reply, I'll give that a try and see what happens and post how it goes.

[cjw2]

Hello again..I tried that suggestion about a private message @CommunityHelps but got no place..I just can't seem to either find that or get it set up to ask the question there. I'm lost on how to do it. 😞

[57]

@cjw2 : Perhaps the following instructions will help:

When logged into the forum, click on @CommunityHelps   .  On the page that comes up, you'll see a link on the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

When logged into the forum, check the envelope icon at the top right of the screen for messages.  You would usually also receive an e-mail that you have a PM, but it may have ended up in your spam folder...

I'll tag @CommunityHelps in this post to see if they can provide an answer in this thread since this is not confidential information.

[cjw2]

OK, thank you, not use to looking all over the screen, I do appreciate your help. Tnx

[cjw2]

Thanks again 57, I do see the envelope at top right and have no messages but cant find that @CommunityHelps to click on. I'm on a PC not Cell.

[57]

Click on the (blue?) Hyperlink in any post (not in the screenshot below):  The following screenshot may take a few minutes for the mods to approve:

Hyperlink

[cjw2]

OK, thanks again 57, I opened it by clicking on the link.. and will try to go on from there..cheers and tnx.

[cjw2]

Nothing works 😞  ..I'm going to shut this thing off for the day and come back tomorrow...I'm wasting a lot of someone's time..and getting frustrated. Thanks for trying

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@cjw2 wrote:

Nothing works 😞  ..I'm going to shut this thing off for the day and come back tomorrow...I'm wasting a lot of someone's time..and getting frustrated. Thanks for trying

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Click on @CommunityHelps 

You should see a page with the following open:

Now, click on the "Send a Message" button.

[cjw2]

Thanks G. It worked...I got to send a pte message.