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Worst customer care experience

Kaminip
I've been around

The customer care executive heard my concern and ends up saying. “I am sorry, wat is ur concern”.
He actually did not pay attention to my concern the whole time I spoke and apparently he was not focusing.
I am new to Canada and already have a home internet plan going. Now I regret being associated with rogers

 

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9 REPLIES 9

Re: Worst customer care experience

RogersTony
Moderator
Moderator

Hello, @Kaminip

 

Welcome to the Rogers Community Forums!

 

Its very disappointing to hear about your recent experience with our customer care team. Were you able to get your concerns addressed by the end of the interaction? If not, please send a private message to @CommunityHelps so we can gather your information and ensure to address all of your questions or concerns.

 

Not familiar with our private messaging system? No worries, click here.

 

RogersTony

Re: Worst customer care experience

josesj
I've been here awhile

I hear this from many rogers customers. They don’t care. You wait forever to speak to someone and when you finally reach someone, they are uninterested in helping. I don’t feel valued as a Customer either! 

Re: Worst customer care experience

breezy2
I've been here awhile

4 calls friday evening, each time no result to my concern...when i asked to speak to a manager, i waited another 20 minutes, and heard prompt inform me, "sorry customer service hours are now over" bang. hung up on me...then i call saturday morning and talk to another lady regarding my conerns...after waiting more than 45 mins...(she had me on hold) she then hung up* i think i'm pretty polite when voicing my inquiries, but have never rec'd such poor feedback or help in my entire life* each customer care person promised to call me back if we got disconnected...none of these 4 people acted on their promise...where oh where is a billing person that can help me with my concerns? 

Re: Worst customer care experience

Greetings @breezy2!

 

I am terribly sorry to hear that you've had a poor experience over the phones. I can offer you full billing support here on the forums.

 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

Re: Worst customer care experience

sk39
I've been around

Wireless lines not configured correctly as it relates to shared family plan

Call centre reps literallly hang up the phone or transfer to other departments where you have to narrate the entire problem again

I have been at this for over two weeks!

How does one get throught the Rogers call centre? no emails except for share a concern or compliment LOL which gets no attention! I mean is there ever a compliment?

Re: Worst customer care experience

Hello and welcome to the Community @sk39,

 

I can imagine how frustrating the recent experience has been for you. I hope you've been able to get in touch with one of my colleagues since you've last posted here. 

 

Just as an FYI you can also reach out to us for account support through social media. Please send us a message via Twitter @RogersHelps or on Facebook.com/Rogers.

 

You can message us once and you'll be in the queue for the next available rep to reply back to you. You won't have to worry about staying on the line or waiting on hold. You will be notified as soon as one of my colleagues messages you. You are free to go about your day in the mean time :).

 

 

RogersZia

Re: Worst customer care experience

Bobandy1976
I've been here awhile

I can confirm that your customer service sucks.
The agent confirmed my address and still shipped it to the wrong house.
The “Welcome to Rogers” email doesn’t even contain my account number which is required.
So I try contacting your online hd and your help desk is down for 4 hours.
And this is all within 24 hours of me becoming a customer.
Kudos to Rogers for a poor customer experience. And kudos to Rogers for pretending they care because they don’t do anything to rectify anything.
Garbage.

Re: Worst customer care experience

Bobandy1976
I've been here awhile
Shipped “it” as in they shipped my new Modem to the wrong address.

Re: Worst customer care experience

Hello @Bobandy1976,

 

Welcome to the Rogers community and thank you for bringing this up to our attention.

 

I am sorry to learn that your activation process was not ideal and we'd like the opportunity to make things right if you still need help.

 

If you need us to, we'd be happy to take a deeper look into this. Please send a message to @CommunityHelps if you require further assistance.

 

To know how to send us a private message, click here

 

Thanks!

 

RogersMaude

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