i have been a loyal customer for over 25 years....after calling and waiting a marathon amount of time while the customer billing rep was reviewing my file, there was a disconnect (each time) when i asked each one of these reps if we get disconnected ...
4 calls friday evening, each time no result to my concern...when i asked to speak to a manager, i waited another 20 minutes, and heard prompt inform me, "sorry customer service hours are now over" bang. hung up on me...then i call saturday morning an...
