Worst customer care experience

[Bharajes]

I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do the required.
They do not have courtesy to call back customer. No interest in retaining the customer.
My experience was better with

***Edited Labels***

[RogersJermaine]

Hi @Bharajes,

Our sincere apologies for the delayed responses. We understand that being transferred around or sitting on hold for long periods of time can be frustrating. You can also reach out to our Smart Home team through Live Chat.

SHM Customer Service by Live Chat online:

https://www.rogers.com/contact/general-inquiries/home-monitoring (Click on Home Monitoring under 'Chat with us')
Mon-Sun: 7am to 9pm

SHM Customer Service by Phone:

1-866-210-4059
Mon-Sun: 7am to 9pm

Cantonese/Mandarin
1-800-787-7953
Mon-Fri: 9am to 9pm

Thank you for your patience!
RogersJermaine

[Bharajes]

I tried calling at your given number again a waste of time. As I said Rogers customer service the worst!
Every few months you need to call for billing issues and when the contract renewal time is coming instead of Rogers calling customer to retain and give better deals the customer is calling.
I think I would move to ADT which is trustworthy and is certainly giving a better deal

[Bharajes]

After talking to Technical Services and brief conversation with customer service and been put to 3 hour wait talk to loyalty department I have decided to discontinue SHM