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Customer Service - Feedback

Dang1
I've been around

Rogers only appreciates big accounts. They do not care about ppl who have been loyal to them for 17 years. It’s ok for the whole company to make a mistake and shut down. But if a customer makes a mistake, an employee makes a mistake to to a client they don’t care. We pay them no matter what. They decided what their forgiveness is towards us when they mess up. How is that right? I am disappointed in a company that I thought I could trust. I don’t think you can anymore. It is unfortunate.

 

 

 

***Edited Labels***

1 REPLY 1

Re: Customer Service - Feedback

RogersMoin
Moderator
Moderator

Hello, @Dang1.

 

We value your feedback, and welcome to our Community!

 

We do our best to provide the best-in-class service whenever you interact with us. However, it seems your recent experience with us was subpar. We most certainly value your loyalty of seventeen years and would like to turn your experience around. Please send us a private message at @CommunityHelps to discuss your concern. We detailed more info about our private messaging in this blog

 

Cheers,

RogersMoin

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