Worst Experience—BEWARE new customers

[KA01]

I recently made the switch from Fido to Rogers for my network service, enticed by the promise of a $29 plan with 50GB. However, upon receiving confirmation, I was shocked to discover that I had been enrolled in a $39 plan instead for same data plan. However, I should have received 75GB if I was opting for $39 plan which I didn’t. This pricing inconsistency has left me feeling misled and frustrated.

Furthermore, during a conversation with a customer service agent, I was unfairly judged by the agent and her supervisor based on former agent’s chat foot notes without having access to the full conversation transcript. This lack of transparency in assessing my concerns has only compounded my dissatisfaction.

As a result, I immediately decided to withdraw my services with Rogers. I implore Rogers to promptly investigate these issues and ensure transparent and fair practices moving forward.
 
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[mebe]

Hello. It sounds like those chat comments that were used to unfairly judge you, caused this experience to become extremely unpleasant..

However, if by "Network", you mean cell phone service, that $39 plan with 50 GB of data (as stated by your email confirmation), will most likely only cost you $29 plus tax each month .. assuming that you use auto payment method (saves s5), and bring your own phone (saves another $5). All of this is probably mentioned in the fine print somewhere, but most companies present the plan pricing in the same manner.

The good news is that it's possible that Fido will also offer you the same deal (if you refuse to stay with Rogers) because both companies are trying to best the Freedom mobile 50 GB data (plus unlimited US/Canada calling) Plan for $5 more than your Rogers offer.

You should contact Rogers billing to confirm that my assumptions are correct. I also assume that the first bill will be more than $29 plus tax, due to your billing cycle and/or because you might get charged at slightly higher rate that will be credited back to you on your 2nd bill if necessary.

Disclaimer: I've never had a Rogers cell phone bill, but I wanted to comment early, so that you won't worry about getting your $29 deal that you thought you lost, but most likely didn't.

Cheers.

[RogersCorey]

We spoke in private and unfortunately, our offer of help was refused.

Should you change your mind in the future and want us to properly investigate this, please feel free to return to our ongoing PM chat.

Thank you.

Regards,

RogersCorey

[KA01]

I am not sure what kind of help Rogers Corey is talking about. All they said was they don’t have access to my previous conversation and they can’t help if their supervisor couldn’t!
And this conversation ended without any resolution.

And @mebe I understand where you coming from. I assumed the same thing you mentioned. Rogers refused upon asking the same as their notes mentioned exact $39 plan for 50 GB. They applied no promos while activation.

[Bjc103]

Yes, beware new customers! I ordered service and equipment was shipped. It took a week to arrive. Before it arrived, Roger’s billed me for use of the internet. They said that was their policy, so I cancelled the service and never accepted delivery of the equipment. I was billed for equipment and service anyway. The charges were eventually reversed, but not until I had incurred late charges (almost 4 weeks after I had cancelled). I asked for the late charges to be removed and was told they would be. Three weeks later, there is still no evidence of this. In 5 days I will have late charges on my late charges, and will be sent to collections, for a service I never had!! Pay a little extra if you have to and avoid using Roger’s at all costs.

[KA01]

I recently ended all my services with Rogers. After all the chaos in the beginning, I had been on a plan that was set up for me by a sales representative at one of their stores. However, I just discovered that someone from the Office of the President modified or removed some of the promotional discounts on my account without my consent. I never had any communication with that department, and I did not authorize any changes. As a result of their actions, my bills have increased. I have all the necessary proof, including the original service agreement, showing that the plan I was on was changed without my approval. This situation has caused me to lose trust in the company.
*BEWARE*