Unreturned Equipment Charges

[sergeyslv3000]

I cancelled my service in May, but didn't receive any email with Rogers returning label. So I called to Rogers support and support specialist Daniel (I2248578462) sent me a letter and organized returning. I returned the equipment on July 5, 2024 using Purolator (Shipment: 334797478693) and was provided with confirmation of returning signed by Rogers representative. But Rogers still charges me for almost $252. I called to support and a specialist told me that  the charges will be reversed. But it still exists.
Now my account says CANCELLED with UNRETURNED EQUIPMENT CHARGES and this: "Your overdue balance is scheduled to be assigned to a third-party collection agency and will have an impact on your credit rating. Please make a payment to prevent this.".

I can tolerate this no more. I need to resolve this right now.

**Labels Updated**

[RogersCorey]

Good afternoon @sergeyslv3000!

I understand this situation is stressful and I apologize for the experience. 

If you've returned the equipment, the charges should be automatically reversed and you needn't worry about being sent to collections. 

If you'd like for us to look into it further for you, please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey