Unexpected Charges

[Atulsingh]

Despite assurances from your customer care team, I have been overcharged, misled, and denied the plan that was originally promised to me.

Issue Summary:

1. December 29, 2024 – I was offered a $35/month plan with great benefits (200gb, 1000 LDS, Can usa MExico) by Rogers customer care.
2. January 12, 2025 – A Rogers representative confirmed that the $35 plan would be applied from my next billing cycle after my temporary suspension, as I was traveling from January 12 to February 24, 2025.
3. February 24, 2025 – Upon returning, I received a bill for $80 instead of the confirmed $35 plan. A representative again confirmed on the call that the $35 plan was on record.
4. March 3, 2025 – After contacting customer support, a ticket was raised, and Rogers admitted that previous representatives had made a mistake. At this point, I agreed to an adjustment, assuming a fair resolution.
5. March 4, 2025 – After escalating to a supervisor, my bill was adjusted, but I was denied the $35 plan. Instead, I was only given the option to return to my previous $55 plan, with minor billing adjustments ($11 and $7).

Concerns:

• I was incorrectly charged $80 even while my number was suspended.
• Rogers acknowledged their mistake but refuses to honor the $35 plan that was promised.
• The billing adjustment was minimal and does not fairly compensate for the inconvenience.
• I lost the opportunity to get better Black Friday/Boxing Day deals in December 2024 because I trusted Rogers' offer.
• I feel misled and mentally distressed by Rogers' miscommunication and lack of accountability.

Requested Resolution:

• Apply the $35/month plan as initially promised on December 29, 2024.
• Proper compensation for the billing errors and inconvenience caused.
• A written acknowledgment of the mistakes made by Rogers representatives.

If i didnt have mobile contract, i would have moved to different service provider. Pathetic, worst services

***Edited Labels***

[LordDrakkon]

I don't kmow.of any company that provides services to customers that provides compensation for mental distress to customers. You might want to seek some counselling to help deal with that. Mistakes happen! Yes, dealing with most companies to fix their mistakes can be frustrating. From my understanding, you were compensated for the billing difference and offered a resolution. That is all you can realistically expect in the best of circumstances.

[Atulsingh]

Obviously, I know they wont compensate for my frustration but they should commit to their words.