Unable to Upgrade Phone Due to Error Message

[Misho73]

Hello,
I’m experiencing an issue while trying to upgrade my phone through the Rogers app and website. I changed my plan 4 days ago, and it is active, but I keep receiving the following error:
“It looks like you have a plan change pending on your main line. Once this change is completed, you’ll be able to make other changes to your account.”
This message is incorrect as my plan change is already complete and active.
I’ve logged out and back in, cleared my cache, and tried different devices, but nothing has worked.
Could someone please assist me with this issue? Thank you

***Edited Labels***

[RogersZia]

Hello @Misho73,

Welcome to the Community!

Did you receive an account change email with a price plan change confirmation? I wonder if the plan change was immediate or set for the next bill cycle.

Do you see the new plan under your wireless number? 

We may need to create a ticket if this is a profile issue, please send us a PM @CommunityHelps. You can check out our blog to learn how to send us a PM. 

RogersZia

[Misho73]

Yes, I made the changes before my new billing cycle and it’s active with all the new plan features show into my profile since the new billing cycle kicked in. I will try the PM option