Unable to Reach Customer Service

[stewartw]

I am trying to cancel my Xfinity Internet, but I am unable to reach customer service. I am calling from Ontario, between 11:30 and 11:50AM. I've tried 1-855-201-9547, 1-888-764-3771, and 1-855-759-5857 a total of 10 times while choosing different menu options. All of them lead me to an automated voice message that says "Our customer service centres are currently closed, you can reach us during regular business hours".

Obviously, this is incorrect. I need a way to contact Rogers to cancel my internet, it is unacceptable that calling customer service is the only way to cancel. It is even more unacceptable that customer service cannot be reached because Rogers uses an automated system that cannot even get the time of day right.

I tried reaching out via live chat, and the agent was unable to assist. They gave me the same phone numbers to call, and were not able to provide an alternate contact.

***Added Labels***

[RogersMaude]

Hey @stewartw,

Thanks for bringing this up to our attention. We’re sorry to hear you’re considering cancelling your Rogers services. Our goal is to exceed expectations by providing you the best products and services. 

Simply give us a call – one of our support reps will be happy to help work things out!

Please contact us to resolve any issues or for assistance with the cancellation process:

• Rogers Wireless: 1 855 381-7834
• Rogers Internet: 1 855 201-9547
• Rogers TV: 1 877 457-7592

Their hours of oprations are from Monday to Sunday, from 9 a.m. to 7 p.m. (EST).

We need to speak with you directly in order to process your cancellation request and ensure you are informed of any details relating to your account changes.

Check out your Terms and Conditions of Service for more details about cancellation.

Hope this helps!

RogersMaude