I have the 500mbps/30mbps service and a few days ago, I noticed that when I input my address on the Rogers website it shows that my area was upgraded to 200mbps upload. I rebooted my modem and router but my upload is still capped at 30mbps. Does a...
I scheduled a technician to install my home internet twice and they did not show up either time. I did not receive any messages or calls from them or any reason as to why they were a no show twice. This is just poor service and a terrible first impre...
I am trying to cancel my Xfinity Internet, but I am unable to reach customer service. I am calling from Ontario, between 11:30 and 11:50AM. I've tried 1-855-201-9547, 1-888-764-3771, and 1-855-759-5857 a total of 10 times while choosing different men...
I’m having trouble understanding how long it takes for internet to be activated I just received my new modem was trying to set it up for 45 mins couldn’t get the Xfinity app to work so I contacted support and they said because my account isn’t activa...
I had some billing issues with my home internet service, so I decided to reach out to Rogers’ online chat support. After waiting a few minutes, I was connected to an agent named Harsha. That’s when things started to go downhill.I explained my situati...
Hello I am trying to get a waybill number to return unopen Xfinity internet! It's is impossible to get a hold of some to do us thing. If I am going through all this to return the box what happens if I have a internet problem. Rogers make bell loo...
Hello, my name is Iván. I need help canceling my internet service. I don't speak English. I speak Spanish. I hope you can help me. Thank you. Good day. ***Edited Labels***
I suspended my internet last summer. Can I suspend again this summer? How long do I have to wait after the last suspension? **Labels Updated**
I switched from legacy cable to infinity end of Jan 2025. Received my first infinity invoice in Feb 2025 AND also billed for my legacy service in Feb 2025. Called support was advised we were not charged for the cancelation of legacy as we moved ov...
I recently moved to Toronto and set myself up with Rogers internet on a 24 month contract. After 2 months I decided to look into getting Xfinity TV as well. I was quoted a bundle price that's less than what I'm paying now just for internet. The a...
Hi guys,I have called your customer service twice to ask for a waybill label in order to return your equipment.They told me in 48 hours, I do receive it in my inbox but it never came.This is horrible. I have been charged as it’s past 30 days.Please k...
Good Morning, We currently have the following package from Rogers and we are wondering if the $7 internet price increase would impact us (e.g. would our bill increase by $7 per month)? Or, would the price remain the same (e.g. our pricing is guarante...
This morning, I received a call about with an offer for 2Gbit internet. I am alreafy an internet customer that has the 1.5Gbit service. This call really disappointed me because the person calling knew so little about the service they were trying to s...
Hey just recently renewed my internet. noticed that in my terms of service when I agreed to it had details different. In particular, early cancellation was $10 per month up to $360, however in the agreement in my email afterwards it was $15 per month...
I am being charged for my old closed account 2******0 and new account 5******5 at the same time.I was with Roger’s on 3 years contract for business internet which is supposed to end on feb1 2024. I called them on dec 8 2024 to discontinue my service ...
I recently had Rogers internet installed in my two-story apartment. The installation was done in the basement while I was moving to the upper floor. Later, I contacted support to request a technician to relocate the internet setup upstairs. However, ...
My current connection with rogers was closed by an agent telling its become legacy. and i have been for new modern for 7 days, still no sign of delivering. purolator is not giving me an estimated delivery. how do i cancel my service with rogers, the ...
When loggin into mobile app I’m getting an error that says sorry something went wrong some information on this page may be missing. This doesn’t allow me to view details I also cannot change my internet plan because of this. I moved to another provin...
I have been a loyal Rogers Customer for almost 25 years, from the home phone line in my first apartment (2000), to first cell phone (2001), cable and internet (2002), and my husband's cell plan (added in 2020). In that time I have seen Rogers custome...