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Forum Posts

Frustrating Experience with Rogers Online Chat Support

I had some billing issues with my home internet service, so I decided to reach out to Rogers’ online chat support. After waiting a few minutes, I was connected to an agent named Harsha. That’s when things started to go downhill.I explained my situati...

CSK_ by I've been around
  • 214 Views
  • 2 replies
  • 1 likes

Modem never delivering

My current connection with rogers was closed by an agent telling its become legacy. and i have been for new modern for 7 days, still no sign of delivering. purolator is not giving me an estimated delivery. how do i cancel my service with rogers, the ...

nameetha by I've been around
  • 161 Views
  • 1 replies
  • 0 likes

Unable to Reach Customer Service

I am trying to cancel my Xfinity Internet, but I am unable to reach customer service. I am calling from Ontario, between 11:30 and 11:50AM. I've tried 1-855-201-9547, 1-888-764-3771, and 1-855-759-5857 a total of 10 times while choosing different men...

stewartw by I've been around
  • 388 Views
  • 1 replies
  • 0 likes

Cannot view my internet status or details on app and website

When loggin into mobile app I’m getting an error that says sorry something went wrong some information on this page may be missing. This doesn’t allow me to view details I also cannot change my internet plan because of this. I moved to another provin...

lucas3 by I've been here awhile
  • 293 Views
  • 3 replies
  • 0 likes

About to lose me as a customer

I have been a loyal Rogers Customer for almost 25 years, from the home phone line in my first apartment (2000), to first cell phone (2001), cable and internet (2002), and my husband's cell plan (added in 2020). In that time I have seen Rogers custome...

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