Technical issue / error when trying to extend internet plan?

[TinyInternet]

I have a 24-month plan for internet service in Ontario with Rogers. The plan will expire in May, at which time it will cost $25 plus tax more. I live in a newish building where only Rogers or Bell are allowed.

I've phoned Rogers twice and asked them to extend the current plan. They agreed and said that they would bump me up to the Ignite 150 plan (from 50), and both times the service reps had a "technical issue" / "error" and could not complete the task.

Does anyone have experience with this? Is Rogers being honest about the error, or am I being played? I am not optimistic that the issue will be resolved if/when I phone next.

Thanks.

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[RogersMoin]

Hello, @TinyInternet.

Thank you for joining our Community and sharing your recent Internet plan renewal experience. It can be very inconvenient to deal with technical errors. Normally, if there's an issue during a plan change, the representative would create a case to address it.

We can investigate and help you with the plan upgrade. Please send us a private message at @CommunityHelps. We detailed more info about our private messaging in this blog. 

Regards,

RogersMoin

[TinyInternet]

Thank you. Private message sent.

[TinyInternet]

This issues was not resolved. Switching to Bell.