Welcome to the Rogers Community Forums and thank you for you first post here. We do appreciate the loyalty of our customers and do want to always provide the best service available.
We can certainly take a look into your account to see what promotions we have available for you. Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.
The way a promotion works is its like a sale at a supermarket. When you need something you buy it, but when its on sale or a promotion is happening you get a ONE TIME, discount. Eggs go back up in price once the promotion has ended and so does your rogers services.
The problem with people is they EXPECT the promotion as the normal price, and once it expires they cant afford it. You need to look at the actual cost of your services the price BEFORE promotions, if you can afford this, then go with that company or provider, promotions do not last for ever, same with sales at a supermarket.